Position summary
Nuance operates a 24x7 Site Reliability Center (SRC) which monitors the Hosted solution provided to our customers. The Hosted Monitoring team works closely with the SRC, Systems Engineering, Network Engineering, Data Engineering, and R&D teams to ensure complete monitoring coverage of all Nuance Hosted services and systems.
This position will be primarily responsible for ensuring good monitoring coverage of Hosted products, specifically those hosted in Azure.gov environments. As this role supports government contracts, the ability to obtain and hold security clearances is critical and has a bearing on continued employment.
Principal duties and responsibilities

• Coordinate with partners in R&D, Operations, and SRC teams to ensure Monitoring systems meet product and customer needs
• Design and implement state of the art system and customer experience monitoring solutions
• Develop and maintain Terraform templates
• Design and develop automation to achieve self-healing systems
• Provide rotating oncall support
• Drive internal improvements and projects

Knowledge, skills and qualifications
Education: BA or BS Preferred or five plus years of equivalent work experience
Minimum years of work experience: 5
Required skills:

• Ability to obtain and hold security clearances
• Ability to critically review new product offerings and collaboratively develop appropriate monitoring based on platform functions and features.
• Strong analytical ability to define problems, collect data, establish facts, and draw valid conclusions.
• Expert in system monitoring and alerting for availability, reliability and performance.
• Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities.
• Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes.
• Implementation and administration experience of enterprise solutions in public cloud environments (Azure)
• Strong written and verbal communication skills.
• Strong experience leveraging automation to improve daily work-flows and tasks.
• Demonstrate the ability to write new and troubleshoot existing scripts in languages such as Power Shell, Linux shell, Pearl, and Python.
• Familiarity and experience with tools and services like SumoLogic and Azure Log Analytics

Preferred skills:

• Self-motivated and proactive with demonstrated creative and critical thinking capabilities.
• Ability to solve operational related challenges through automation or process related improvements.
• Strong administrative experience with operating systems including Windows Server (2012 / 2016), Oracle RedHat Linux and CentOS.
• Protocol Analysis, network performance analysis, network capacity planning, and network troubleshooting.
• Familiarity and experience with monitoring tools such as Gomez, Websitepulse, or Pingdom.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.