As the Senior Engineering Manager for Mobile at Appcues, you will be responsible for coaching and growing our Mobile Team of 5 engineers and QA to accomplish their most significant work. Through exceptional servant leadership, mentoring, and agile practices, you will ensure your team’s success and professional growth.

Appcues is a SaaS platform used by thousands of companies to improve their product's UX. Our world-class customers, such as Amplitude, Lyft, and Segment, embed Appcues in their products to influence user behavior and grow their business. Using Appcues no-code tools, customers design web-based onboarding guides, tips, announcements, and surveys and deliver them to billions of users. Now it's time to bring these same capabilities to our customer's mobile apps.

About the Role

• The engineering and product team currently has 37 people within eight countries, organized into six teams with clear missions and accountability. Across 2022 we will grow the team by 50%. 
• You will report directly to our VP of engineering, Chris Brookins. Your peers across the department include the other engineering managers, product managers, and head of design. 
• The mobile team's senior engineers and QA collaborate in a cross-functional and empowered product team with a technical lead, product manager, and designer.
• The team owns our native iOS and Android SDKs and sample apps, as well as our no-code experience Builder for mobile in-app experiences such as onboarding guides, tips, announcements, surveys, and more.
• The team has built out many high-quality components of this new product, including initial iOS SDKs and sample apps, architecture, and much more. They have planned achievable milestones for a simple, lovable, and complete initial product offering.
• You will grow the team through exceptional hiring, coaching, mentoring, and one-on-ones to ensure they reflect our values and improve their craft as senior engineers. As a servant-leader, you will remove impediments, identify career opportunities, and celebrate your team's successes.
• You will help your team balance the dual priorities of adding new customer value and building an innovative, clean codebase. You'll actively manage technical debt to create a modern, agile platform over the long term.
• You will be responsible for scheduling and leading our agile team meetings, such as grooming, planning, and retrospectives. You will perform capacity planning and partner with product managers to estimate project timelines and manage a cone of uncertainty.
• You'll collaborate with product management, customer success, technical support, and sales to translate customer needs into a delightful UX powered by high-quality code.

About You

• In the past, you've been a successful engineer. However, your real passion is to lead and mentor people, making a more significant impact through others. 
• When needed, you don't fear difficult conversations to resolve a situation and do what is right. You understand the value of direct, transparent, respectful, and kind feedback, knowing that it's a gift your teammates can use to grow.
• You are incredibly thoughtful in hiring people and can identify their strengths and where they can improve. You prioritize hiring someone that is a long-term complement to the team versus someone who thinks like everyone else.
• You are an excellent active listener with humility and empathy. You naturally build relationships with your team and peers. You often debate the other side of issues and try on other people's perspectives so that you can learn new things. 
• You are comfortable managing and coaching remote teams. You embrace asynchronous communication and work hard to help your team achieve an ideal flow and deep, focused work.
• Diversity and inclusion aren't just buzzwords to you. You know you can't have a world-class team without people with various backgrounds, perspectives, and skills. 
• You have a track record of coaching teams to deliver large, complex SaaS projects to successful completion.
• You have excellent judgment and have made many critical decisions by collecting information, asking questions, and weighing trade-offs. You are quick to admit when you have been wrong and are comfortable being vulnerable about what you learned.
• We are a 100% remote-first company, so you can work from anywhere. However, it's important that you can work 9 AM - 5 PM Eastern Time. As a Senior Engineering Manager, we require these Eastern Time work hours so you can collaborate effectively with your team and peers. 

Our Benefits

100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.

Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.

Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value

Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.

Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.

Equity - We want everyone invested in our success. We grant every employee equity in the company.

Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.

Unlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.

About us

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.

We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.

Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.