Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Senior Director of Search

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The Opportunity:

The Senior Director of Search is the single-threaded-owner for product discovery, including our Search and Browse teams. This role will lead our existing software engineering and product development teams and build our discovery science teams. This role requires experience in highly performant search architectures, query understanding and relevance model development, testing methodologies, and an unwavering focus on customer experience. The Senior Director of Search is a key leader within Chewy that must be equally comfortable working closely with our business teams as well as discussing detailed engineering and machine learning topics. This person will help define company-wide best practices in discovery. The Senior Director of Search role offers a significant opportunity to professionally scale, contribute to the growth of Chewy, and to play meaningful part on our leadership team. It is also a great chance to blend science, engineering, and product with a strong focus on customer experience.

What You’ll Do

  • Create the vision, tools, and KPIs required to create a world-class customer experience
  • Foster a culture of data and science-based experimentation within Search and Browse
  • Actively recruit and attract best-in-class product, engineering, and science talent
  • Create methods for adding non-product content (e.g., articles, videos) to search
  • Customer focused management and measurement of Search and Browse performance
  • Experimentation with models, features, and page layouts to improve our customer experience
  • Team and people development activities – we hire and develop the best
  • Improve site and search performance (reduce latency, improve scalability…)
  • Develop a portfolio of tests that enable continuous innovation but respects the need for long-term investment
  • Be a passionate voice for the power of relevance models, machine learning, and search analytics
  • Setting product strategy, prioritizing features, building consensus, and coordinating feature releases along with internal and external communication
  • Contribute to both short and long-term plans for the Chewy customer experience (not just search)
  • Take part in conferences and external activities while also staying up to date on the latest trends in all aspects of discovery (search, browse, UI, model development…)

What You'll Need:

  • 13+ years of E-Commerce and/or Search experience, an advanced degree, and/or a material tenure at a highly innovative company
  • A history of owning, developing, and communicating long-term visions and goals that deliver customer-focused results
  • A history of high-bar experimentation that results in innovative new directions
  • Building culture of data-driven experimentation, learning, and innovation
  • A track record of building high-impact consumer product with measurable business impacts


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

 To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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