Senior Director of Search

| Greater Boston Area
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The Opportunity:

The Senior Director of Search is the single-threaded-owner for product discovery, including our Search and Browse teams. This role will lead our existing software engineering and product development teams and build our discovery science teams. This role requires experience in highly performant search architectures, query understanding and relevance model development, testing methodologies, and an unwavering focus on customer experience. The Senior Director of Search is a key leader within Chewy that must be equally comfortable working closely with our business teams as well as discussing detailed engineering and machine learning topics. This person will help define company-wide best practices in discovery. The Senior Director of Search role offers a significant opportunity to professionally scale, contribute to the growth of Chewy, and to play meaningful part on our leadership team. It is also a great chance to blend science, engineering, and product with a strong focus on customer experience.

What You’ll Do

  • Create the vision, tools, and KPIs required to create a world-class customer experience
  • Foster a culture of data and science-based experimentation within Search and Browse
  • Actively recruit and attract best-in-class product, engineering, and science talent
  • Create methods for adding non-product content (e.g., articles, videos) to search
  • Customer focused management and measurement of Search and Browse performance
  • Experimentation with models, features, and page layouts to improve our customer experience
  • Team and people development activities – we hire and develop the best
  • Improve site and search performance (reduce latency, improve scalability…)
  • Develop a portfolio of tests that enable continuous innovation but respects the need for long-term investment
  • Be a passionate voice for the power of relevance models, machine learning, and search analytics
  • Setting product strategy, prioritizing features, building consensus, and coordinating feature releases along with internal and external communication
  • Contribute to both short and long-term plans for the Chewy customer experience (not just search)
  • Take part in conferences and external activities while also staying up to date on the latest trends in all aspects of discovery (search, browse, UI, model development…)

What You'll Need:

  • 13+ years of E-Commerce and/or Search experience, an advanced degree, and/or a material tenure at a highly innovative company
  • A history of owning, developing, and communicating long-term visions and goals that deliver customer-focused results
  • A history of high-bar experimentation that results in innovative new directions
  • Building culture of data-driven experimentation, learning, and innovation
  • A track record of building high-impact consumer product with measurable business impacts

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

 To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
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    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
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    • Microsoft SQL ServerDatabases
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    • PhotoshopDesign
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    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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