Principal Software Engineer Full Stack

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No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Our commitment to our Employees:

  1. Have an Impact: Join us and Day 1, play a role in shaping our digital transformation.
  2. Grow your Career: Our focus us helping you grow the core competencies to shape your technology career
  3. Work that Matters: We are a roadside business singularly focused on making sure our customers are quickly, safely and efficiently supported in their time of need.

 

Check us out online!

Agero on LinkedIn

Agero on Glassdoor

Agero News on Twitter

DESCRIPTION SUMMARY:  Transforms the application designs into a working application and performs unit testing. Develops multi-tier, client/server or web applications used by internal clients. Provides Tier 3 support for applications in production, working closely with Application Support Team. Projects may include cross-functional team members from across the business. Completes coding and testing of components or applications, including creation of test situations, unit testing and documenting application modifications.

ESSENTIAL FUNCTIONS:

  • Converts designs and specifications into computer code. 
  • Compiles code into programs or components, tests and analyzes for errors and revises program as needed. 
  • Consults with end user to prototype, refine, test, and debug programs to meet needs. 
  • Writes and maintains basic documentation to describe program development, logic, coding, testing, changes, and corrections. 
  • Provides individual tasks, effort and dependencies for Technical Project Manager to build into project plan, based on Software Architecture and Technical Specifications. 
  • Analyzes code to find causes of errors and revises programs.
  • Trains end users or technical support staff to use programs. 
  • Provides Tier 3 software issue analysis and resolution
  • Maintains effective communication and relationships within project team members. 
  • Mentors Engineers on best practices and standards.
  • May perform code reviews.

Requirements

EDUCATION: College Degree or equivalent work experience

EXPERIENCE: 6 -8 years relevant experience necessary. 3 years of project or supervisory/management experience Full Stack Object oriented programming skills required. Experience in HTML5 or native application development for mobile including a number of toolsets using Open Source, modern tools and frameworks, Experience in some or all of the following Required: iOS, Android, Node, Angular, Mongo, Cordova/PhoneGap, SASS, CSS3, D3, Grunt, Jenkins, Hubot, AWS, GIT/TFS/SVN, C#, C++, Java, Ruby, Javascript, Perl, Python, and or Django.

SKILLS:

  • 5+ years of full stack web development experience
  • Fluency with JavaScript, SQL, MongoDB, HTML, CSS
  • Experience with Angular ll Nodejs frameworks
  • In-depth understanding of REST philosophy and API design
  • Strong Understanding of Object Oriented Programming
  • Experience with continuous integration and testing via tools like Jenkins or Travis/CircleCI
  • Ability to collaboratively engineer web and mobile application features and visualizations
  • Experience with Software Design principles
  • Ability to write maintainable code with automated tests
  • Organized, self-starter, with attention to detail and ability to work both Independently and with a team
  • Ability to understand a large code base with Minimal direction
  • Strong understanding of building Software for the end user and participate in both debate and what to build and how to build it
  • Strong knowledge of Windows/UNIX/Linux, especially in virtualized environments such as AWS, Azure, OpenStack or Heroku
  • Experience with systems configuration management and provisioning tools such as Ansible, chef or puppet
  • Operational experience with MySQL, postgres, and MongoDB, including clustering
  • Ability to work effectively with both technical and non-engineering personnel
  • Experience with the configuration of web server software including nginx, rabbitmq, gunicorn, and elasticsearch
  • Experience with a full web serving stack, including databases, logging, and monitoring
  • Strong understanding of data structures and algorithms
  • Experience in an operations role supporting a 24/7 production environment, or ownership of personal internet-accessible servers operating 24/7
  • Experience in a fast-paced operations environment
  • Strong written and verbal communication skills

COMPLEXITY: Utilizes sound decision making skills and communicates well with other team members and business users. Identifies problems and recommends solutions. Performance will be measured by his/her ability to deliver quality applications on time.

WORKING RELATIONSHIPS: Works in a team environment, including cross-functional teams and teams with business users throughout the company. 

ADDITIONAL REQUIREMENTS: Participates in meetings and conference calls with clients. Completes additional duties as required.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • Google DriveManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Corporate HQ is located in Medford, MA, on the banks of the Malden River, with picturesque views of public parks, walking trails and the beautiful Tufts University boathouse. We're walking-distance to public transport, with close access to I-93, restaurants, Assembly Row shopping center & downtown.

An Insider's view of Agero

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.

Thea

Director, Service Network - East

How has your career grown since starting at the company?

My journey with Agero began in 2001; it’s been a rewarding 20-year ride! I’ve held 13+ job titles, have worn numerous hats, and led many key initiatives. With every change came opportunity for growth and a chance to push myself out of my comfort zone. This is EXACTLY what’s motivated me all these years. Agero has supported me every step of the way.

Amy

Head of Specialty Network

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy & Digital Officer

How does the company support your career growth?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Sr. Director, Platform Success

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Agero offers Medical Plans that members have access to local providers and flexibility to see other providers anywhere in the US, in and out of network providers and more
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Life Speak, your total well-being platform, a resource provided to Agero associates and their families to aid in all-things wellness.
Team workouts
Mental health benefits
Employee Assistance Program program that provides you & your family toll-free, confidential guidance & support 24/7.
Financial & Retirement
401(K)
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments after 1 year of employment. We match 100% of the first 2% of contributions and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave
Generous parental leave
Three weeks paternity leave 8-26 weeks maternity leave (MA)
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation + Time Off
Generous PTO
Flexible Time Off policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
$150/year towards fitness reimbursement
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Continuing Education stipend "Tuition Reimbursement up to the IRS tax exempt maximum $5,250
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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