Lead Site Reliability Engineer at Klaviyo (Greater Boston Area, MA)

Klaviyo

| Greater Boston Area

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Lead Site Reliability Engineering (SRE) is what you get when you treat system operations as a software engineering problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as a force multiplier for Klaviyo product teams to deliver better software faster.

The SRE team builds foundational backend services as well as tooling and automation to allow product teams to release and scale their software reliably and predictably. Lead SREs are team players who embed themselves within product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible.

As a Lead Site Reliability Engineer, you will own foundational Klaviyo services and make a big impact on the productivity of our product engineering teams. Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech

How You'll Make a Difference

Ship foundational services to enable Klaviyo engineering to move faster with confidence
Design and develop systems and processes that enable highly available & scalable systems
Achieve break-throughs in systems throughput by identifying and eliminating bottlenecks
Leverage technology such as Python, AWS, Django, Kubernetes, Bash, Terraform, MySQL, Redis, Cassandra, Postgresql to advance Klaviyo’s platform
Champion best practices by actively collaborating with other teams in a culture that values whiteboarding and technical design review
Contribute to the company in multiple areas, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo.
Design, write and deliver software to dramatically improve the availability, scalability, latency, and efficiency of Klaviyo’s services
Participate in periodic on call duties with a focus on solving issues when they are discovered, preventing recurrences and minimizing alert fatigue
Implement architectural improvements to achieve breakthrough results in Klaviyo systems’ operational scalability and reliability.
Work hand-in-hand with product-facing engineers and other SREs to ship impactful code
Perform quantitative analysis to understand and scale Klaviyo systems
Uncover and advocate for preventative, upstream solutions with internal stakeholders
Evangelize Site Reliability best practices across the engineering organization

Who You Are

Solid 10+ years of experience in the SRE/Devops field
BA or BS Degree in Computer Science, related field, or equivalent experience
Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues
Understanding of Linux (we run Ubuntu) and all layers of the networking stack
Experience working on an engineering team building software
Experience writing code using best practices in a language such as Python, Ruby, Go, etc.

At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.

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Technology we use

Engineering

- JavaLanguages
- JavascriptLanguages
- PythonLanguages
- SqlLanguages
- ReactLibraries
- Twitter BootstrapLibraries
- Backbone.jsFrameworks
- DjangoFrameworks
- FlaskFrameworks
- HadoopFrameworks

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have a UK office in London's Southwark neighborhood, and over one third of our workforce operates remotely.

Josh, Royce, Philip, alongside Ezra Freedman and Christina Dedrick, who also worked on the Subject Line Assistant Project at a recent outing

The larger Klaviyo data science team at a recent team building event

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An Insider's view of Klaviyo

What's something quirky about your company?

There are a lot of quirky things about Klaviyo - from our love for Nicolas Cage to our need to use gifs and emojis in any and all communications. But the quirkiest, or most unexpected, thing about Klaviyo is how kind, genuine, and caring each person is here. Every day you’ll have the opportunity to work with folks that truly care.

Natalie

Employee Engagement Program Manager

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Senior Billing Specialist

What is your vision for the company?

My first order of business at Klaviyo is to put in the strategy, structure, and operating mechanisms to allow us to scale. We’ve articulated a multi-year strategy that is ambitious and motivating; the company’s potential is so much bigger than what it looks like from the outside-in. Now we have to execute against it. It’s an exciting moment!

Mike

Chief Customer Officer

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo values our employees' health, wellbeing, and professional development. We take pride in our benefits, programs and perks. One of our core values is "Klaviyos are always learning." We offer a robust learning stipend to bolster your professional interests (or learn a new language), leadership training to all Klaviyos (including individual contributors and managers), coaching for all Klaviyos, and a Free Books Policy. Additional benefits include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free Headspace subscriptions, and a fun company atmosphere. Diversity, equity and inclusion is woven throughout our Klaviyo fabric - from Klaviyo Resource Groups to company-wide programming. Over 50 percent of our employees participate in a Klaviyo Resource Group! We also offer competitive salaries and 401K match through Principal.

Culture

Volunteer in local community

Klaviyos are offered paid time off to volunteer in their local community. In 2021 we partnered with Build Boston to mentor young entrepreneurs we also raised money for Alex's Lemonade Stand.

Partners with Nonprofits

In 2021 we partnered with Build Boston, Alex's Lemonade Stand, Black Girl Ventures and Start Small Think Big.

Friends outside of work

Eat lunch together

Intracompany committees

We have a number of groups that come together around shared interests - from runners to avid readers. Every Klaviyo is an owner of our culture and we welcome and encourage everyone to contribute to it

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Klaviyo has made significant investment in diversifying our management team at every level, from first level leaders and our executive leadership team to our Board of Directors.

Unconscious bias training

Unconscious bias is embedded into all of our trainings - from interview to manager trainings. This is not a one-time thing, but a continuous area of focus and commitment for us.

Mean gender pay gap below 10%

Diversity Employee Resource Groups

We have a robust resource group community at Klaviyo. We foster events that teach around intersectionality so we can all learn and grow together. Each department also offers unique programming.

Hiring Practices that Promote Diversity

We have policies in place to ensure a fair and equitable hiring process, while also customizing recruiting strategies for specific roles because we know it's not a one-size fits all.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Klaviyo's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,750 annually.

Disability Insurance

Klaviyo's disability insurance benefit is 60% of an employee's annual salary up to a $2,500 per weekmaximum monthly payout.

Dental Benefits

Our dental plan covers : 100% for preventative care, 80% for basic restorative, 50% for major restorative.

Vision Benefits

Our vision benefits plan covers 100% for annual eye exams with $150 allowance for glasses and contact lenses each.

Health Insurance Benefits

Klaviyo offers 3 health insurance plans with BCBS that cover most out-of-pocket costs. Employees who select the High Deductible Health Plan receive up to $2,000/year to fund a Health Savings Account.

Life Insurance

Life insurance is equal to 1 times an employee's annual salary up to $300,000. Additionally, Accidental Death & Dismemberment coverage is offered equal to the group life benefit.

Wellness Programs

Klaviyos may be reimbursed up to $200 for online and app-based classes, exercise equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness expenses.

Onsite Gym

Team workouts

Mental Health Benefits

Klaviyo values our employees' mental health and offers confidential counseling through our Employee Assistance Program as well as free access to Headspace meditation app.

Retirement & Stock Options Benefits

401(K)

Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.

401(K) Matching

Klaviyo's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.

Company Equity

Klaviyo offers equity packages to all full time employees, vesting over a four-year period.

Child Care & Parental Leave Benefits

Generous Parental Leave

Klaviyo ensures everyone is guaranteed the time they need by providing 16 weeks of parental leave, in addition to FMLA.

Flexible Work Schedule

Klaviyo provides employees with a flexible work schedule that includes core hours, flexible start and end times.

Remote Work Program

Family Medical Leave

Klaviyo offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Company sponsored family events

Vacation & Time Off Benefits

Unlimited Vacation Policy

Generous PTO

We have an unlimited vacation policy and employees are encouraged to actively take the time off they need.

Paid Volunteer Time

Klaviyos are encouraged to use their unlimited vacation policy to volunteer and give back to their local communities.

Paid Holidays

Paid Sick Days

Klaviyos can leverage their unlimited vacation when sick.

Perks & Discounts

Beer on Tap

Casual Dress

Commuter Benefits

Klaviyo offers tax preferred transit and parking plans for employees in the Boston office and contributes $50 per month to the transit plan.

Company Outings

Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)

Game Room

Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.

Stocked Kitchen

Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.

Some Meals Provided

Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!

Happy Hours

Happy hours are hosted Once per week on Fridays!

Parking

There is a parking garage in the building.

Recreational Clubs

Relocation Assistance

For new hires in roles that are required to be in the Boston office, relocation assistance is offered.

Fitness Subsidies

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses. The learning stipend can also be used to learn a new language!

Tuition Reimbursement

All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses. The learning stipend can also be used to learn a new language!

Diversity Program

Lunch and learns

Klaviyo hosts monthly Munch 'n Learns, which are open to all employees.

Cross functional training encouraged

Promote from within

Mentorship program

All new Klaviyos are given a K-buddy mentor in their first week to help them adjust to all things Klaviyo.

Continuing Education stipend

All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses. The learning stipend can also be used to learn a new language!

Time allotted for learning

Online course subscriptions available

Customized development tracks

Paid industry certifications

All Klaviyos are reimbursed up to $3000 through our learning stipend to use for certifications, trainings, conferences and courses. The learning stipend can also be used to learn a new language!

Additional Perks + Benefits

At Klaviyo, we believe everyone should have access to coaching (not just the executive level). That's why we offer unlimited confidential coaching to every Klaviyo through Bravely. Klaviyos are inherently curious, which is why we offer all employees our Free Books Policy - if you want to read it, we'll pay for it! From Harry Potter, to Learn Python the Hard Way, to Dare to Lead, we've got you covered.

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