At Cogo Labs, we build startup companies from scratch.

We're not venture capitalists -- we're a collaborative team of engineers, analysts, and entrepreneurs using innovative tools, big data, and intellectual curiosity to build a platform that spins up successful online businesses, fast.

We are looking for a DevOps Support Specialist to join the team in serving the needs of internal customers. The DevOps Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary.

About us:

• Near-obsessive in the use of data to inform our business decisions: We believe that efficient growth happens when we make every decision based on solid, well-directed analysis.
• Unmatched in opportunity: We believe in mentoring people to grow as quickly as they can.
• Owners: We manage priorities and risks, take responsibility, and innovate like entrepreneurs.
• A fun, supportive culture: Happy employees are the most successful. We take care of our own, and not just because it's good business.

You are:

• Focused on customer satisfaction: Driven to exceed expectations and provide a positive experience 
• Attention to detail: Does not let important details slip through the cracks 
• Analytical: Uses logic to consider all angles of a problem and possible solutions before asking for help 
• Articulate: Speaks and writes clearly, providing meaningful updates and information 
• Supportive: Actively helps fellow team members and treats them with respect and kindness 
• Diligent: Demonstrates tenacity and willingness to go the distance to get something done 
• Ownership: What happens or doesn't happen within your work is your responsibility 
• Enthusiastic: Passionate about work; brings a can-do attitude to all activities
• Proactive: Acts without being told what to do when appropriate; develops new ideas and self-guides within broader mission 
• Transparent: Shares ideas and information freely; regularly provides updates on tasks 
• Open to Feedback: Actively asks for advice; eager to receive performance feedback and responds positively to suggestions and constructive criticism 
• Flexible: Adjusts quickly to changing priorities and conditions; enjoys working in and thrives in a rapidly changing environment 
• Self-reflective: Considers work in the context of the entire organization; thinks about self-improvement