Cloud Operations Engineer

| Greater Boston Area
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Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
 
Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.
 
Does managing and extending massive cloud platforms get your creative mind racing? Do you love building and debugging open-source, LAMP-stack architectures using cutting-edge technologies? Do you want to manage the largest sites on the planet? Do you want to join a global team of DevOps experts and learn from the best?
 
Summary: 
Acquia is looking for expert, passionate DevOps systems engineers and systems administrators to help us grow our second-to-none Cloud hosting services. We manage over 18,000 AWS EC2 servers powering some of the world's most popular Drupal web sites. Our Site Factory service is running over 35,000 web sites! 
 
**** Shift available: Tuesday to Saturday ****
Responsibilities: 
  • Constantly improve the performance and reliability of our hosting platforms
  • Ensure customer success by provisioning their hosting environments following Acquia best practices
  • Debug intriguing LAMP stack problems
  • Work closely with customer support and engineering to deliver second-to-none SaaS and PaaS services
  • Maintain and enhance cloud management and monitoring tools
  • Participate in an on-call, operations support rotation
  • Capacity planning
  • Perform work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work
  • Maintain positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges. Has a positive influence on peers.
  • Participate in on-call rotations, generally once every 2 months for one weekend day
Skills and Attributes: 
  • 1 to 2 years of related experience
  • Passion for web site configuration, tuning and troubleshooting
  • Deep, working knowledge of web, database, and OS server configuration (Linux, Apache, and MySQL preferred platforms)
  • Holistic understanding of the Internet and hosting from the network layer up through the application layer.
  • Experience in a 24x7 hosting environment
  • Experience with monitoring tools, scripting, and internet security
  • Respond positively to opportunities to be involved in brainstorming and iterative work. Handle times of change in a way that drives innovation and iteration.Consistently follow up to take actions to meet committed deliverables. Keeping commitments is a symbol of honor. Doesn’t make excuses. Hold oneself accountable.
  • Flexible: Demonstrates flexibility to the needs of the business.
  • Positive, solution orientated: Gives their best and maintains a positive outlook.
  • Collaborative: Works in collaborative and supportive manner.
  • Good sense of humor
Extra Credit: 
  • Cloud hosting experience (e.g., Amazon Web Services, Eucalyptus, OpenStack, CloudStack)
  • Monitoring tools (e.g., Nagios, Cacti, Ganglia, Splunk, Sensu, BMC, OpenView)
  • Configuration management (e.g., Puppet, Chef, Subversion, Git)
  • Scripting experience with PHP, Perl, Python, or Ruby
  • Web security (e.g., IDS systems, DOS prevention)
  • Scalable hosting cluster experience (e.g., nginx, Varnish, GlusterFS, etc.)
  • Drupal experience

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases

Location

Excellent, busy area close to Faneuil Hall with shopping and fun after-work options. Tons of varied and great lunch options - we have a great list!

An Insider's view of Acquia

What are some social events your company does?

The Boston office partnered with the Department of Children and Families to pair employees with the holiday wish lists of children in DCF care. In December, 2017, we helped fulfill the wishes of 200 children through gifts of toys and clothing.

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

I believe we will see even more significant technology-driven changes in our lives in the next decade or two . . . I am optimistic that the good in us will prevail and that we will achieve a more just society driven by technology. I am proud to be a part of the software industry which is a major factor in this technological advancement of humanity.

Radhika

Manager and Principal Software Engineer

How does the company support your career growth?

Our people are motivated by professional growth and development, and every day, there’s an opportunity to learn something new that can help you develop your career. We have a really strong peer-to-peer learning culture, and our internal mobility program encourages Acquians to explore new roles within the company.

Amy P.

Senior Director, Global Talent Development

How do your team's ideas influence the company's direction?

Acquia’s made an invaluable impact to raise the profile of the amazing creative and technical work that’s happening across the city. Innovation in Boston spans AI to cryptocurrencies, security and fintech. We’re driving innovation around the customer experience, and Boston is a great place to do that.

Matt

Senior Vice President, Product

What are Acquia Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies

Additional Perks + Benefits

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity, six weeks of adoption leave paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, comfortable space, common areas, game rooms, and Mac computers.

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