Atlassian Tools Engineer
What great looks like in this role
Our ideal Collaborative Tools Engineer candidate is team-oriented, possesses excellent communication skills, is highly engaged by working with teams, and has previously managed collaborative tools like JIRA, GSuite, Slack, Service Desk, Confluence, and Bitbucket in an agile setting. You are detail and goal oriented, and incredibly organized. Additionally, you posses Atlassian tools administration in a cloud experience within a CI/CD model and will be a champion not only for existing patterns built in the tools, but also collaborating and helping teams embrace patterns and tools which further empower them to move faster and communicate more effectively.
You’re also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within role, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.
Objectives of this role
Responsible for day-to-day ownership and administration of MassMutual’s collaborative tool suites utilized by our customer facing product and Data Science teams. This role helps team identify optimal workflows based on our organization’s agile transformation objectives and champions initiatives to drive and maintain consistency across teams. The role also helps mentor team members on how to leverage collaboration tools to their fullest, and continuously seeks ways to improve our usage of the tools, by helping introduce new features and ideas into the user ecosystem.
Skills and qualifications
3+ years of administration experience on Jira and Confluence
Minimally 1 year of administration experience Slack, GSuite, and Jira Service Desk
Must have agile experience
Experience managing multiple workflows within a single JIRA instance
Authorized to work in the United States without sponsorship now or in the future
Preferred qualifications
5 years of previous tool administration experience with JIRA (preferably JIRA Cloud)
2 years of previous tool administration experience with Confluence
2 years of previous experience administering BitBucket
2 years of GSuite experience
2 years of Agile experience
2 years of Jenkins experience
Advanced knowledge of how to manage multiple workflows within a single JIRA instance
Knowledge of mobile & web application design, development, and testing processes, tools and methodologies