Engineer, M365 Implementation

About Us 

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! 
Position Overview  

At Thrive, a M365 Implementation Engineer is responsible for completing Thrive Projects for new and existing clients. This position’s primary objective is to complete customer project goals as defined within Thrive Project Plans, Orders and Scopes of Service. Additionally, M365 Implementation Engineers will work in tandem with Deployment Engineers to complete project-based prerequisite tasks necessary to activate Thrive service offerings. M365 Implementation Engineers will work with Engineers, Project Managers and Thrive clients to accomplish those goals and objectives. 

Primary Responsibilities 

• Implementation of IT projects related (but not limited to) the following: 

• Office 365 Email and Communication services 

• Microsoft Endpoint Management 

• Email migration between HEX, Exchange, O365 and Google environments 

• Ability to handle diverse computing environments in a wide cross section of business clients 

• Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals 

• Work through the project process to reach a successful outcome by: 

• Presenting implementation plans at technical kick off to inform the client of dependencies, requirements, potential conflicts, etc. 

• Working at direction of Engineering Management and Project Managers to complete engineering tasks in adherence to a formal project plan 

• Assisting in completion of Support Handoff requirements to allow for long term maintenance by Thrive Service Desk 

• Clearly and professionally communicate project plans, potential impacts and testing procedures to customers 

• Track and manage time effectively to accomplish multiple ongoing projects 

Qualifications 

Minimum 

• Bachelor’s Degree, Technical Degree or equivalent work experience 

• 2-4+ years of Administrative and/or Project experience with Windows Server and related technologies 

• 2-4+ years of workstation, network, and/or server support experience 

• Experience with monitoring and remote management tools 

• Self-motivated with ability to work both independently and in a team environment 

Preferred 

• Experience using ServiceNow (or other project management software) 

• Experience in ITIL methodology and change management processes 

• Willingness to improve team process and contribute to team and company initiatives