Sr. Engineer, Digital Operations Center (Incident Management)

About the Role

We are seeking a highly skilled engineer for our Digital Operations Center (DOC) team. The ideal candidate has extensive experience managing end-to-end incident lifecycles, including monitoring, detection, resolution and communication in a 24/7/365 DOC environment. This role is critical for ensuring the stability, performance and reliability of our IT network and product services. The DOC, IT and product teams operate globally, requiring collaboration across regions and shift handoffs.

What You’ll Do:

• Leading 

  • The DOC / IT Ops Engineer with experience in Incident Management, Problem Management, Change Management, Knowledge Management and Proactive Monitoring areas

  • Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to our crisis team(s) 

  • Champion best practices of the DOC Playbook through the entire DOC team

  • Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOC

  • Technology innovation mindset with AI Operations and self-healing scripts.

• Monitoring and Alerting:

  • Continuously monitor internal IT and product-related incidents using various tools and platforms.

  • Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues.

  • Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators

• Incident Management and Escalations:

  • Coordinate and escalate issues to appropriate teams and stakeholders as needed.

  • Maintain clear and concise communication during incidents, providing regular updates to stakeholders.

  • Collaborate with cross-functional teams to support root cause analysis of complex issues Document and maintain standard operating procedures for DOC response and escalation processes.

• Continuous Improvement:

  • Identify opportunities for improving monitoring and alerting systems and processes.

  • Participate in post-incident reviews and contribute to the development of preventive measures.

  • Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies.

• Documentation and Reporting:

  • Maintain detailed and accurate incident logs and documentation.

  • Generate regular reports on tracked incidents, assessments, and status.

  • Provide insights and recommendations based on incident analysis and trends.

What You’ll Need:

• Education:

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered.

• Experience:

  • Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations.

  • Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards .

  • Strong understanding of network protocols, systems, and infrastructure.

• Skills:

  • Excellent problem-solving and analytical skills.

  • Strong communication and interpersonal skills.

  • Ability to work effectively under pressure and manage multiple priorities.

  • Proficiency in scripting languages (e.g., Python, Bash), AI Ops is a plus.

  • Familiarity with ITIL practices and frameworks is desirable.

  • Familiarity with incident command system (ICS) principles and best practices in the technology industry

• Certifications:

  • Relevant certifications such as CCNA, CCNP, or equivalent are preferred.

Work Environment:

• This position may require shift work to ensure 24/7 coverage of the DOC.

• Ability to work in a high-stress, fast-paced environment.

Work Location : Pune (Work from office )

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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