Engagement Team Generalist

About the role:

The Engagement Team Generalist is responsible for ensuring a seamless and engaging workplace experience across 8am’s Austin headquarters, San Diego office, and remote workforce. This role serves as the primary point of contact for office operations, vendor management, and employee engagement support, while also partnering with company leadership and the senior members of the Engagement Team to deliver high-quality in-office, virtual, and offsite experiences.

This is a hands-on role requiring strong organizational skills, excellent judgment, and the ability to anticipate needs while balancing multiple priorities. The ideal candidate thrives in a dynamic environment, is comfortable managing both facilities and people-focused initiatives, and is passionate about creating a workplace that fosters connection, collaboration, and belonging.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

Workplace Operations & Facilities Management

• Own and maintain office seating charts, hoteling spaces, and company “heat maps” to optimize space usage and support growth planning.
• Oversee daily office operations for the Austin HQ and coordinate vendor management for the San Diego office.
• Ensure both offices are “reception ready” at all times, with well-stocked and organized break rooms, kitchens, conference rooms, and common spaces, guiding junior members of the Engagement team to own this effort.
• Act as the primary liaison with building management, handling communications, event coordination, and issue resolution.
• Manage vendor relationships for office supplies, catering, cleaning, furniture, and maintenance.
• Coordinate incoming and outgoing mail, deliveries, and shipping needs, including support for Engagement Team initiatives, the Merch Store, and remote activations by mentoring and overseeing junior members of the Engagement team to own this effort.
• Maintain office-related budgets, track expenses (e.g., YOY comparisons, per-person event pricing), and reconcile credit card receipts for the Engagement Team.
• Support office moves, furniture orders, and facilities projects under the direction of senior team members.
• Create and manage company heatmaps for our dispersed teams to ensure we are focusing on engagement in hub locations and identifying areas for coworking opportunities. 

Employee Engagement & Events

• Partner with senior members of the Engagement Team to plan and execute in-office, virtual, and offsite events (holiday celebrations, happy hours, departmental on-sites, etc.).
• Coordinate catering, décor, supplies, and vendor contracts to ensure seamless event execution for in-office events.
• Own the 8amConnect page on 8amCentral for the Engagement team, keeping it up to date with useful information.
• Lead the PopArt Anniversary initiative and monthly anniversary newsletter, overseeing junior team members helping in this effort, and in collaboration with the Creative team and third-party partners.
• Manage employee milestone gifting (anniversaries, birthdays, life events) and recognition programs.
• Oversee fulfillment and inventory of internal Merch Store orders, overseeing junior team members assisting in this effort.
• Assist with event set-up/breakdown and serve as an onsite point of contact for vendors.
• Provide guidance and support to Engagement Team interns and temporary staff.

About you:

• Location: Based in Austin, TX, with the ability to work in-office Tuesday–Thursday and flex for Monday/Friday as needed. Willing to travel occasionally to other hub locations.
• Bachelor’s degree or equivalent professional experience.
• 2+ years in office management, facilities coordination, or employee engagement, with increasing responsibility.
• Experience supporting executive leadership and managing vendor relationships.
• Event coordination experience required; office relocation or facilities project experience a plus.
• Exceptional judgment, problem-solving, and project management skills under tight deadlines.
• Strong interpersonal skills with polished written and verbal communication.
• Highly organized, detail-oriented, and able to balance multiple priorities.
• Proficiency in Microsoft Office Suite; quick to adopt new systems and tools.
• Comfortable with physical tasks such as lifting, set-up, and breakdown of office equipment or event materials.
• Collaborative team player who thrives in dynamic, fast-paced environments.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
• This position is preferably based in Austin, Texas.

Why 8am: 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

At 8am, we believe the workplace is more than just a location: It’s an experience that fosters connection, creativity, and collaboration. As our Engagement Team Generalist, you will play a vital role in shaping that experience for every team member and visitor, ensuring our culture is felt both in person and virtually.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.