Engagement Marketing Intern

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full-time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Internship Program

Since its founding, volunteerism has been an integral part of Kiva's foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas, and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you'll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors. 

Through this volunteer internship, we’re hoping to provide a high-caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.

Kiva is currently recruiting for our July 2025 through December 2025 internship class.

This Kiva internship is a 6-month, part-time (24 - 32 hours per week), United States-based, remote volunteer position. 

Placement Process

Kiva places interns within most departments of the organization. During recruitment, we evaluate your application and interests to match you to a specific team that will leverage your talents while providing you with an opportunity to develop and grow.

Although Kiva Interns range in age and experience, a common theme among our participants is a "can do" attitude as well as a desire and willingness to dive in and get their hands dirty.

Department Overview:

The Marketing team is a team of agile, collaborative and data-driven marketers and creative professionals. We are responsible for driving engagement via email, the largest marketing channel at Kiva. Our team sits under the larger umbrella of the Product and Design team. We work cross-functionally with almost every department at Kiva, so you will have exposure to a variety of functions within the organization, including Communications and Creative, Strategic Partnerships, Data Analytics, Major Giving, Customer Success, and more. 

Role overview:

As an Engagement Marketing Intern, you will assist with the management of the email program and take ownership of key functions that contribute to the success of the largest marketing channel at Kiva. You will build emails, create advanced user journeys, lead weekly reporting, help own the marketing calendar, conduct campaign analysis, run A/B testing, host brainstorming sessions, write strategy briefs for new emails, and help manage the overall program. You will play a pivotal role in advancing user retention and engagement. You will finish the internship with a deep understanding of email marketing, experimentation, lifecycle marketing, growth tactics, cross-functional collaboration, data analysis, creative problem-solving, and strategic planning. Best of all, you will do so while helping to increase financial access for marginalized communities around the globe! 

Key Responsibilities:

• Build email campaigns and workflows in Iterable 
• Conduct campaign reporting and data analysis 
• Create and interpret a variety of reports using Looker and Google Spreadsheets 
• Be able to clearly communicate findings with team members 
• Contribute strategic insights to improve user retention and engagement 
• Identify potential growth areas and ways to improve Kiva’s email marketing program 
• Work collaboratively with Product leaders to enhance the user journey  
• Develop strategy briefs for impactful campaigns 
• Understand Kiva’s brand, programs, and audiences 
• Provide organizational and administrative support to the Senior Manager of Retention and Engagement

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Preferred qualifications:

• At least 21 years of age or older by July 15, 2025
• Able to commit to the full 6-months term
• Strong critical thinking, with an eye for detail and ownership for your work
• Enjoys problem-solving and relationship building
• Strong written and verbal communication 
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment. 
• Intermediate skills in Google docs, Word, Excel, and PowerPoint

What we offer:

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats  
• References are gladly given for successful participants

Kiva's Internship is a part-time volunteer position, however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications.

The weekly time commitment for a Kiva Internship is 24 - 32 hours per week, from July 15th, 2025 - December 31, 2025. Please make sure you have the availability to commit for the entire internship period before submitting an application.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture.  We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.