The Engagement Manager will develop client relationships, lead CX solution sales and delivery, and provide leadership to delivery teams.
PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Develop, maintain and grow client relationships
- Participate in and lead aspects of the sales process
- Facilitate buy-in of proposed solutions from top management levels at the client
- Lead delivery teams from project planning through execution
- Manage expectations and day-to day interactions with client executives and sponsors
- Optimize delivery processes and methodologies to enhance efficiency and results
- Provide leadership and support for delivery teams and staff
- Participate in staff recruitment and retention activities
- Provide CX thought leadership around improved business and technical solutions
Requirements
- 10+ years of IT consulting experience, with 3+ years leading CX projects
- Experience with large contact center implementations
- Experience managing a consulting team on a day-to-day basis to create client deliverables
- Ability to articulate and compare alternative approaches, drawing from previous engagements
- Ability to independently develop CX strategies based on strong analytical skills and business knowledge
- Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
- Ability to independently scope and size CX projects
- Experience conducting business requirements definition sessions with client staff
- Willing to travel through the US
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Top Skills
Customer Experience Solutions
It Consulting
Similar Jobs
Information Technology • Consulting
As an Engagement Manager, you will lead NetSuite implementation projects, manage teams, foster client relationships, and support consultants while ensuring project success.
Top Skills:
NetSuiteSuitebuilderSuitecloudSuiteflowSuitescriptSuitetalk
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
Dandy is seeking a Principal Product Manager, Growth to lead growth initiatives, utilize data and customer insights, and drive product optimization efforts to enhance revenue growth.
Top Skills:
A/B TestingMultivariate TestingProduct Analytics
Productivity • Software • App development • Automation
Support the FP&A team with data analysis, budgeting, and forecasting. Collaborate with leadership to develop and review financial reports.
Top Skills:
AdaptiveExcelNetSuitePowerPointSalesforce
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
