Endpoint Management Engineer (Hybrid)

Reporting to the Director, IT Support, the Endpoint Management Engineer is responsible for the overall management of Bright Horizons endpoint management tools and environments in support of the employee base.

This Hybrid role requires in-person work at our Newton, MA headquarters 3 days per week.

Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.  

Essential Functions/Responsibilities

• Day to day administration and support of endpoint management, anti-virus and hardware provisioning platforms.

• Provide engineering design and development for new releases and enhancements in endpoint management and related platforms.

• Deploy applications to the environment and provide support throughout the deployment process.

• Identify and manage goals and opportunities to improve the health, performance and availability of supported platforms.

• Apply lessons learned for continuous process and delivery improvement for the customer.

• Maintain patch management for supported endpoints in accordance with change management practices.

• Implementing and troubleshooting mobile device management for iOS and Android.

• Create and maintain Bright Horizons computer images and platforms for distribution.

• Create, maintain and distribute reporting showing health of platforms and endpoints.

• Work with internal stakeholders to ensure requirements are integrated into planning for platform enhancements.

• Serve as escalation point for Service Desk on problems/incidents, regarding endpoint management and related platforms.

Minimum Requirements:

• 3 years of relevant required

• 3 years relevant experience would be considered in lieu of applicable degree

• Experience with application packaging, creating custom packages and deployments in Windows.

• Extensive hands-on support experience with Windows 10 and the O365 Office suite of programs.

Preferred skills:

• Mobile device management experience, Intune preferred.

• In-depth knowledge of scripting languages, such as Powershell and Active Directory group policy.

• Intermediate to advanced knowledge of provisioning, patching, deployment and management of desktop and/or server environment.

• Excellent understanding of ITSM frameworks and change management processes.

• Demonstrated problem determination, analysis and resolution skills.

• Should be project oriented with a strong ability to work autonomously.

• Excellent interpersonal, written and verbal communication skills.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. 

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.