Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human.
Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.
Who are you?
You are a strategic, systems-minded enabler who thrives at building clarity, confidence, and consistency across customer-facing teams. You excel at instructional design, content creation, and facilitating learning experiences that drive real behavior change—not just knowledge transfer.
You enjoy partnering cross-functionally, simplifying complex concepts, and using data to identify enablement needs and measure impact. You are comfortable working in a fast-moving environment, guiding teams through change, and leveraging AI-powered tools to deliver scalable, personalized learning.
Above all, you take pride in supporting others’ success and elevating the quality of every client interaction.
How will you contribute?
Enablement Strategy & Execution
- Partner with Customer Success, Implementation, and Support leadership to define quarterly and annual enablement priorities.
- Build role-specific onboarding paths that help new hires ramp quickly with confidence in Eleos’ products, workflows, and customer engagement best practices.
- Lead readiness programs for new features, product releases, and service offerings.
- Design and deliver refresher training and upskilling programs that keep our teams at the forefront of customer needs and industry trends.
Content & Tools
- Build and maintain a centralized enablement hub (e.g., Highspot, Guru) with up-to-date playbooks, process guides, and customer-facing resources.
- Collaborate with Product Marketing and Clinical teams to create:
- Client onboarding frameworks and success plans
- Adoption playbooks by customer segment
- ROI and impact reporting templates
- Best-practice resources for behavioral health customer engagement
Integrate AI-powered tools to deliver just-in-time knowledge, automate content delivery, and track enablement effectiveness.
Skill Development
- Facilitate interactive workshops on consultative engagement, adoption strategies, change management, and clinical outcome storytelling.
Run certification programs that support consistent and high-quality onboarding and client engagement.
Use data from CS systems and AI-driven analytics to identify skill gaps and tailor coaching and reinforcement.
What qualifications and skills will help you be successful?
- 4–6 years of experience in post-sales enablement, customer success enablement, or related GTM support roles (B2B SaaS required; health tech or behavioral health a strong plus).
- Demonstrated success designing and executing structured onboarding and learning programs for customer-facing teams.
Strong fluency with AI-powered enablement platforms and modern learning technologies. - Excellent facilitation, instructional design, and content-creation skills.
Ability to translate complex product and clinical concepts into simple, actionable guidance. - Experience tying enablement outcomes to retention, adoption, and customer satisfaction metrics.
What does success look like?
- Faster ramp time and stronger readiness across Customer Success, Implementation, and Support teams.
- High-quality, consistent delivery of onboarding and value-driven customer engagements.
- Increased customer adoption, improved retention, and stronger customer satisfaction scores.
- Reliable documentation, scalable learning programs, and clear processes that elevate team performance.
- Measurable impact of enablement initiatives through data, analytics, and ongoing improvements.
This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.
We have
- A product that positively impacts people's lives every single day.
- A team of amazing people with a shared vision and the infinite drive to make it happen
- The base pay range for this position is $120,000-$140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Top Skills
Eleos Health Boston, Massachusetts, USA Office
Boston, MA, United States, 02141
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