Enablement Manager

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are seeking an experienced Enablement Manager with strong technical skills, program management expertise, and familiarity with AI. This role will drive enablement across all functions, from sales and customer success to technical and product teams, focusing on onboarding, skill development, and continuous improvement. You will play a key role in creating an enablement strategy that empowers teams to work efficiently and achieve our company goals.

What You’ll Do:

• Cross-functional Enablement: Design and execute robust enablement programs across all functions, including sales, marketing, customer success, and technical teams, supporting team alignment and knowledge sharing.
• Onboarding Leadership: Own and continuously improve the onboarding experience for new hires, ensuring they gain a comprehensive understanding of Maven AGI’s culture, tools, and AI-focused product offerings.
• Technical Training Development: Collaborate with product, engineering, and AI teams to build training programs that deepen teams' technical knowledge, particularly regarding AI-related products and solutions.
• Program Management: Lead end-to-end program management for enablement initiatives, including timelines, resources, and progress tracking to ensure initiatives meet quality and timing objectives.
• Content Creation: Partner with cross-functional teams to develop enablement materials, playbooks, and resources that align with Maven AGI’s goals and empower teams with essential skills.
• Data-Driven Optimization: Define and track metrics to assess program effectiveness, using insights to adjust and improve enablement initiatives continually.
• Process Improvement: Identify and implement best practices and process improvements to enhance consistency, scalability, and efficiency across functions.
• Cross-functional Collaboration: Act as a bridge between departments, fostering alignment on messaging, product features, and strategic priorities to support teams in achieving their objectives.

Who You Are:

• Experience: 4+ years in enablement, program management, or a similar role in a tech or AI-focused environment.
• Technical Proficiency: Strong technical skills, with the ability to understand and communicate complex AI and product concepts effectively to diverse teams.
• AI Familiarity: Experience with or understanding of AI products, technologies, or applications is highly preferred.
• Program Management Skills: Demonstrated experience managing complex, cross-functional projects, with a track record of delivering high-impact results.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to create compelling, clear training content and facilitate effective learning experiences.
• Analytical Skills: Proficient in leveraging data to measure program success and continuously improve enablement initiatives.
• Adaptability: Thrives in a fast-paced, dynamic environment with the ability to prioritize and manage multiple projects simultaneously.

What We Offer:

• High Impact in cutting-Edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.