Employee Services Coordinator - Remote

Are you looking for part-time work? Would you like a long term career with a company that has consistently been honored as one of FORTUNE Magazines “100 Best Companies to Work For”? Do you have excellent customer services skills and a keen eye for detail? If so, our part-time opening for an Employee Services Coordinator may be for you!

This is a Remote position available in the United States.

As one of our Employee Services Coordinators, you will be responsible for auditing and processing tuition reimbursement applications for our valued EdAssist clients. Our ideal candidate will be highly motivated, a self-starter (as this is a fully remote position), and will be able to manage multiple clients with relative ease.

The Employee Services Coordinator opening is part-time and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

Part Time positions available, specific schedules needed:

• Part Time: Monday- Friday 4:00pm - 8:00pm EST

• Part Time: Monday- Friday 11am - 3pm EST

For Part Time schedules- you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

Responsibilities:

• Act as an independent reviewer to ensure policy compliance

• Follow the tuition policy of all our corporate clients

• Proof grades and receipts against submissions and client requirements

• Ensure appropriate tuition discount is applied to invoices prior to submission for payment

• CRM Processing of Cases and Help tickets submitted by employees

• Assisting clients via live chat, online help tickets and phone calls

Required Qualifications:

• 2 years of customer service.

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Preferred Qualifications:

• Auditing experience and a BS/BA degree

• Experience in a remote role

• High level of computer proficiency is essential

• Must possess strong interpersonal, as well as verbal and written communication skills

• Strong attention to detail

• Proven ability to learn and utilize proprietary software and reporting tools

• Ability to work in a fast-paced and highly dynamic environment

Compensation:

The hourly rate for this position starts at $20 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 12/12/2025.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.