At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
We are looking for a culture architect and experience builder.
As the Employee Experience Manager, you will shape and bring to life the vision for what it means to be a Klaviyo employee — across every touchpoint of the journey. This role sits within the Employee Experience, Comms, and Workplace team, operating at the intersection of strategic culture-building and operational excellence.
You will design, build, and activate the programs, moments, and systems that make Klaviyo’s culture tangible — from how we recognize and celebrate our people, to how we listen to them, to how we reinforce our values at every milestone.
This is a highly visible senior individual contributor role with meaningful cross functional partnership across Internal Communications, Workplace, and the business.
How You’ll Make a Difference
- Define and evolve the employee experience vision for Klaviyo, identifying the key touchpoints across the employee journey that shape culture, connection, and belonging
- Architect and own signature lifecycle moments including onboarding milestones, work anniversaries, manager appreciation, and career transitions that feel personal and distinctly Klaviyo
- Build and operationalize a rewards and recognition strategy that celebrates employees meaningfully and reinforces our culture and values
- Lead the strategy and execution of internal events and culture activation moments — from all-hands experiences to team celebrations and in-person connection opportunities
- Drive culture alignment initiatives that reinforce ways of working, shared values, and a sense of belonging across our distributed workforce
- Build playbooks, frameworks, and measurement systems that enable scalable, consistent execution of experience programs
- Partner cross-functionally with Internal Communications, Workplace, KRGs, L&D, and Employer Brand to create cohesive, integrated employee experiences
Who You Are
- A culture builder who believes deeply in the power of employee experience to drive engagement, retention, and organizational health
- Equally comfortable setting a long-term strategic vision and rolling up your sleeves to execute programs with precision and care
- A strong program manager with experience building and operationalizing complex, multi-stakeholder initiatives from scratch
- An empathetic listener who uses data and employee feedback to shape programs that resonate across a diverse workforce
- A collaborative, cross-functional partner who builds trust quickly and influences without authority
- Creative and innovative in how you design employee moments, with an eye for what feels modern, relevant, and human
- Clear and compelling in how you communicate — able to translate ideas into narratives that inspire action
- Energized by working in a fast-paced, evolving environment where you’re building something meaningful
Education & Experience
- Bachelor’s degree in communications, marketing, journalism, human resources, or a related field, or equivalent experience
- 8 or more years of experience in employee experience, event management, employee communications, or a related field
- Two or more years of people management experience
- Experience working cross functionally with HR, leadership teams, and business partners on communication initiatives
- Experience developing internal campaigns, storytelling programs, or employee engagement initiatives preferred
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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