Provide timely, professional email-based customer support: respond to inquiries, resolve product/service issues, document interactions, and coordinate with internal teams for resolutions.
We are looking for an Email Support Representative to assist customers via email. You will be responsible for addressing customer inquiries and providing timely solutions.
Description:
- Respond to customer emails professionally and efficiently.
- Resolve product or service issues by providing clear solutions.
- Track and document customer interactions.
- Collaborate with other teams for issue resolution.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Excellent written communication skills.
- Ability to work independently in a remote environment.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote work flexibility.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
