Provide remote email-based customer support by responding to inquiries, troubleshooting issues, tracking and resolving problems, and documenting interactions and feedback to ensure timely resolution and improve customer experience.
Summary
Looking for a remote Email Support Representative to assist customers through email with inquiries and support issues.
Description
- Respond to customer inquiries via email.
- Provide troubleshooting and technical support.
- Track and resolve customer issues in a timely manner.
- Document customer interactions and feedback.
Qualifications
- High school diploma or equivalent.
- Strong writing and communication skills.
- Ability to troubleshoot and solve problems.
- Experience with email support preferred.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- Flexible working hours.
- 401(k) with employer matching.
Similar Jobs
Healthtech • Information Technology • Software • Telehealth
Lead technical direction and build scalable APIs, microservices, and full-stack solutions to improve user acquisition and engagement. Drive SEO, page speed, AI/LLM initiatives, mentor engineers, and collaborate with Design, Product, and Marketing to deliver measurable growth for Zocdoc's marketplace.
Top Skills:
React,Aws,Contentful,Llm (Large Language Models),Apis,Microservices,Seo,Ci/Cd,Observability,Testing
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Serve as a Technical Project Manager/consultant for Epic Healthy Planet implementations, leading integration, configuration, testing, and production support. Collaborate with stakeholders to translate requirements, maintain system documentation, support upgrades, develop training materials, troubleshoot issues, and ensure compliance with change control and organizational standards.
Top Skills:
Epic Healthy Planet,Epic Ambulatory,Epiccare Ambulatory,Careeverywhere,Epiccare Link,Mychart,Refuel,Excel,Visio,Powerpoint,Sharepoint
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Build and maintain actuarial models to forecast and track value-based care performance. Extract and analyze claims/revenue data, identify profitability drivers, perform peer review and data mining, prepare revenue/claim forecasts, and communicate findings to internal stakeholders to support underwriting and negotiation.
Top Skills:
ExcelSASSQLVBA
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
