Email Marketing Coordinator

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.

Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.

AA&D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).

As a member of the University Business Solutions team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&D). The coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also monitor email deployment request timelines and communicate with email stakeholders regarding requirements, status, and deadlines.

As a member of the University Business Solutions team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&D). The coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also monitor email deployment request timelines and communicate with email stakeholders regarding requirements, status, and deadlines.

Job-Specific Responsibilities:

• Build emails in Salesforce Marketing Cloud for assigned projects using standardized templates and processes.
• Coordinate with internal stakeholders and partners on email project requirements, delivery of assets, and production timelines.
• Perform Quality Assurance testing on emails to ensure content accuracy, proper rendering across email devices and browsers, and link functionality.
• Coordinate, prepare, upload, and test subscriber lists and test lists required for email deployments.
• Facilitate stakeholder proofing of emails, process edits and feedback from reviewers, and coordinate final approval process.
• Schedule email deployments, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability.
• Generate and distribute post-deployment metrics to email stakeholders as needed.
• Monitor overall email deployment calendar in relation to assigned email projects to ensure optimal email frequency and cadence.
• Troubleshoot and resolve any issues that arise relating to email creation, deployment and delivery.
• Provide guidance to stakeholders on available email functionality and best practices. 
• The above covers the most significant responsibilities of the position.  It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.

Basic Qualifications:

• A minimum 2+ years’ experience in nonprofit marketing, communications, administration or transferable experience. 
• Understanding of email marketing best practices and anti-SPAM law compliance.
• Experience with Email Service Provider tools. Preference given to experience with Salesforce Marketing Cloud.
• Experience with HTML/CSS and image editing tools.
• Proficient in Microsoft Excel.
• You will be expected to work certain events/campus activities, such as reunions each Spring, and participate in department retreats that are taking place on campus in Cambridge, MA.

Additional Qualifications and Skills:

• Bachelor's degree preferred.
• Must exhibit exceptional attention to detail and can produce high-quality work in a fast-paced environment.
• Ability to manage multiple, concurrent projects from a variety of stakeholders.
• Successful experience working under tight deadlines.
• Must be motivated to learn, flexible to change, and innovative.
• Ability to effectively communicate with stakeholders at various levels 
• Must be creative and proactive yet disciplined, discriminating and able to streamline work volume to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with manager’s guidance.
• Must have excellent organizational skills.
• Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.

• Standard Hours/Schedule: 35 hours per week
• Orientation and Review Period: 3 months 
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information: To learn more about AA&D and our team, please visit us here!

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.