Technical Writer - 12 months FTC

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with a presence in six countries and over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space.

We’re looking for a passionate and proactive Customer Technical Writer to join our team and help deliver and educational content that onboards Dext users and empowers them to confidently adopt our product.

As an Education Specialist, you’ll help create and deliver onboarding and user education. You’ll simplify complex product features to drive activation and adoption, thereby reducing support needs, and accelerating time-to-value for our partners and SMB users.

You’ll be responsible for creating, maintaining, and delivering high-quality educational content and resources that help users get the most from Dext. You’ll work closely with Product, Marketing, Customer Service and Success teams to build a seamless onboarding journey and enable long-term product adoption.

• Create and maintain modular onboarding materials and educational content (from ‘how to’ help centre articles, in product messaging, videos, infographics to webinars).
• Understand the product, translate technical features into easy to understand educational materials that are tailored to accountants and small business users.
• Collaborate with Product, Product Marketing and Customer Success & Service Managers to ensure content is accurate, regions specific and kept up to date
• Develop, deliver and maintain engaging onboarding and learning pathways  across our learning ecosystem  for customers and internal teams.
• Monitor usage and performance of education content, feeding insights back into the business.
• Evolve and streamline content creation processes by implementing automation solutions, including leveraging AI technologies such as ChatGPT, AI agents to efficiently generate, update, and maintain help articles and support documentation
• Champion a culture of self-serve education to reduce support tickets and improve user experience.

• Drive increased product adoption and feature usage.
• Reduce support ticket volumes by enhancing self-service education.
• Track and improve onboarding effectiveness through data & reporting.
• Deliver consistently high engagement with content resources (webinar attendance, article views, etc.).
• Evolve and streamline content creation workflows by implementing scalable automation solutions—leveraging technologies 

You’re a strong communicator and great technical writer who’s passionate about helping others get the most from the tools they use. You’re proactive, organised, and confident turning complex product features into simple, engaging learning experiences.

• Solid understanding of the Dext (or similar) product and accounting/bookkeeping workflows.
• Excellent communication and (technical) writing skills (clear, concise, audience-focused)
• Strong content design and instructional structuring abilities
• Comfortable working with digital tools (LMS, CMS, AI writing tools, video and photo editing, analytics)
• Highly organised, process-oriented and detail-driven
• Able to juggle multiple projects, managing multiple cross functional stakeholders and deliver to time
• Bonus: Knowledge of accounting, digital learning tools, or organisational change.

We are a fast-paced, ambitious FinTech organisation. Despite our scale, we maintain the agility of a start-up. Our values guide everything we do:

Be Brave - Everyone has a voice and the opportunity to challenge the status quo.
Be Exceptional - We strive for excellence in everything we do.
Be Together - We succeed as a team, and individual success is inseparable from team success. 🌟

• A competitive salary.
• Flexible working.
• 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday.
• Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!).
• Cycle to work scheme.
• Payroll giving.
• Income protection.
• Mental health support through Help@Hand.

At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.