Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is Seeking an EDI Support Specialist to join our growing team.
The EDI Support Specialist is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. The incumbent is responsible for carrying out and overseeing various aspects of that software implementation process, including data analysis/audits, EDI configuration, testing, training, and presentation of their work to customers. The candidate must also be very detail and deadline oriented. The Data/EDI Specialist works directly with customer contacts.
How You Will Contribute
Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers, including review of carrier discrepancy reports to ensure data accuracy and system alignment.
Create, configure, monitor, and manage new and existing EDI files for moderately (or greater) complex customer websites using third-party software, including monitoring and managing group EDI renewals, following established SOPs and best practices.
Primarily responsible for final testing, auditing, and troubleshooting of own work and that of Analysts and Senior Analysts, including reviewing and resolving internal EDI questions and discrepancies to ensure proper functionality.
Demonstrates a strong ability to interpret and follow SOPs; assists in the development of SOPs and provides process improvement recommendations for the primary platform.
Build courteous and successful relationships with customers, vendors, and carriers to improve customer retention, including collaboration to resolve carrier discrepancies and EDI-related issues.
Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed.
Maintain a working knowledge of health and benefits products, services, and tools to appropriately configure, test, and renew EDI software tools.
Promote teamwork, support, knowledge sharing, and a positive attitude within the department and office.
Promote a commitment to achieving or exceeding internal and external performance standards both individually and through teammates.
Accountable for individual quality assurance on low to moderate complexity EDI builds, including renewal activity and discrepancy resolution.
Anticipate and respond to customer and internal support questions related to EDI, working directly with customers, carriers, and internal teams as assigned.
Demonstrate proficiency in root cause analysis and serve as a subject matter resource in customer and internal meetings as needed.
Follow department guidelines, policies, and procedures, including professional development and continuing education required for valid licensing.
Primarily responsible for providing training and mentorship to Analysts and Senior Analysts, including guidance on renewal processing, discrepancy handling, and internal EDI workflows.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
Pursue continuous personal and professional development.
Perform all other duties as assigned.
Skills & Experience to Be Successful
Associate’s, or Bachelor’s degree, or equivalent work experience
2-5 years of applicable software implementation experience
Ability to readily learn and apply new information/concepts.
Proficient with MS Office Suite
Experience working with personal computer database applications
Exceptional telephone demeanor, professional approach to problem-solving
Ability to maintain a high level of confidentiality
1-2 years Industry Experience
Experience in Employee Navigator is a plus
2- 4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred)
1-2 years of experience with employee data file manipulation and EDI file development (preferred)
Pay Range
$24 - $26 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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