Early Interest - Finance Systems Support, Manila

We’re building our talent pipeline for this role ahead of its official opening. This is a prospect posting for an upcoming opportunity that we expect to begin actively recruiting for within the next 45 days.

By sharing your profile now, you’ll be among the first candidates considered when the role officially opens. Our recruiting team will prioritize these early profiles for review before moving to the wider applicant pool.

Because the active recruitment process has not started yet, you may not hear from us immediately. Once the role moves into active hiring, we’ll review the prospect pool and contact candidates whose experience aligns with the opportunity.

If this sounds like something you’d be interested in exploring, we’d love to hear from you early.

(See below)

Based in our Manila office, you will join Smartly’s Finance team and help keep the systems behind our global finance operations running reliably. You’ll provide day-to-day support for our NetSuite and connected finance systems, combining accounting knowledge, SQL and technical problem-solving to investigate issues and support users around the world. 

This is a hands-on opportunity to build your expertise in enterprise applications while exploring practical ways to use AI and automation to make support, troubleshooting and documentation more effective. The role reports to the Finance Systems Manager and is based in Manila with a hybrid working model. 

What You Will Do 

• Provide Tier 1 and Tier 2 functional and technical support to internal users globally, investigating NetSuite errors, workflow issues and data discrepancies. 
• Review accounting transactions, journal entries and general ledger impacts to understand and resolve finance-system queries. 
• Write and modify SQL queries to investigate data, support reporting and troubleshoot data-integrity issues. 
• Use AI tools, including large language models, to support troubleshooting, improve documentation and explore opportunities to automate repetitive support activities. 
• Support user access and permissions, system configuration changes, testing and regression testing for NetSuite releases and upgrades. 
• Maintain clear knowledge-base documentation and create practical guidance that helps users solve common issues. 
• Deliver end-user training and help colleagues use finance systems effectively. 
• Provide support for other finance applications and integrations connected to the NetSuite. 

What We Are Looking For 

• Experience with NetSuite, including areas such as saved searches, dashboards or SuiteFoundation concepts, is essential. Relevant studies in information technology, computer science, accountancy, management information systems or a related area can also be helpful. 
• Some hands-on experience in application support, enterprise applications, data analysis, accounting systems or a similar area where you have worked closely with NetSuite. 
• Working knowledge of SQL, including an understanding of relational data. 
• A good foundation in accounting and finance processes, such as Order-to-Cash, Procure-to-Pay and General Ledger.
• A strong interest in using AI tools to improve how you investigate issues, document solutions and automate repetitive work.
• Strong written and spoken English, with the ability to communicate clearly with colleagues across different teams and locations.
• A structured approach to troubleshooting and the judgement to resolve well-defined issues independently while escalating more complex problems appropriately. 

What We Offer You 

At Smartly, we offer a place where you can advance your career. Here, you'll find: 

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. 

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. 

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. 

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. 

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. 

Apply Now and Build Your Future with Smartly! 

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together 

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