E-Commerce HelpDesk Associate

The E-Commerce Helpdesk Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels.  In this role, you’ll focus on the quality of the customer experience, working closely with the store teams to ensure a seamless shopping experience for the customer.  Your primary responsibility is to provide exceptional customer service, assist with inquiries, offer helpful solutions, assist with call-in orders, respond to customer complaints, process refunds, and troubleshoot problems.

Never                          (N)                   0%

Occasionally                (O)                   1-33%

Frequently                   (F)                    34-66%

Continuously               (C)                  67-100%

 Standing:            F                      Surface type:   Tile/Carpet

Job location:  Corporate Office or   Retail stores

Working conditions:  Environment involved is

Inside   Outside   Cold   Heat   Wet/Humidity

Occasional work outside for special events.

Safety risk factors:

Never                    (N)                 0%

Occasionally          (O)                1-33%

Frequently             (F)                 34-66%

Continuously         (C)                 67-100%

Schedule:

Varied       Day      Evening          Weekend          Holidays – as required

The above is intended to describe the essential and supplemental functions of this job.  It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $18.37 - $22.98 per hour.