Provide remote ecommerce customer support via email, chat, and phone. Assist shoppers with product questions, order tracking, returns/exchanges, and troubleshooting account or order issues.
Job Summary:
Assists online shoppers with product, shipping, returns, and account support for ecommerce businesses.
Description:
Respond to customer questions via email/chat/call; track shipments; coordinate returns/exchanges; support online order troubleshooting.
Qualifications:
• Retail or ecommerce experience preferred
• Strong communication
• Comfort with multiple support channels
Benefits:
100% remote, PTO, employee perks, flexible schedule
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
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- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
