E-Commerce Customer Engagement Lead (North America)

Hospitality Solutions is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  
 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power hotel reservation network and scores of other solutions. 

Simply put, we connect people with moments that matter. 

About the team: 

Hospitality Solutions combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do. 
 

What you’ll be doing? 

We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Hospitality Solutions’ state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques. 

Key Responsibilities:  

• Lead Regional Engagements: Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform. 

• SKU Management Strategy: Develop a data-driven SKU management strategy, identifying optimal SKUs for retail customers based on insights and analytics. 

• SKU Development: Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts. 

• Content Optimization: Ensure the creation of top-notch SKU content that highlights hotel brands' unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions. 

• Performance Audits: Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings. 

• Data Analysis and Reporting: Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders. 
   

Qualifications and Education Requirements: 

• Bachelor’s degree in Marketing, Communications, or a related field. 

• 3+ years of experience in e-commerce, digital marketing, or revenue management—preferably within the hotel or travel or retail sectors, including agency or consulting exposure in US region, EMEA Applicants are welcome. 

• Good command of digital marketing strategies, web analytics, data visualization, and e-commerce platforms. 

• Exceptional qualitative skills, with the ability to convey data-driven insights effectively to clients. 

• Proven project management expertise, with the ability to engage and coordinate with both internal and external stakeholders. 

• Familiarity with hotel retail analytics, brand management, shopper marketing or brand agency work is a plus. 
   

Personal Attributes: 

• Excellent written and verbal communication skills in English. 

• High levels of integrity and professionalism. 

• Strong qualitative and problem-solving abilities. 

• Meticulous attention to detail and commitment to follow-through. 

• Ownership mindset focused on achieving business outcomes. 

Why Hospitality Solutions? 

At Hospitality Solutions, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel and retailing. 

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 4 days (one day/quarter) Volunteer Time Off (VTO)
• 5 days off annually for Year-End Break
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events