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We are looking for a Dynatrace expert to join our team to help ensure that we are effectively using the platform to drive insights and improve system performance. This person will play a pivotal role in optimizing application performance monitoring and observability strategies. The ideal candidate will have a strong background in application monitoring, performance tuning, and analytics. This is a remote position supporting a Boston, MA based team.
Essential Duties & Responsibilities:
- Serve as the primary expert on Dynatrace, providing guidance and best practices for implementation and usage.
- Collaborate with cross-functional teams to integrate Dynatrace into our monitoring and observability framework.
- Create dashboards, alerts, notifications for application performance monitoring.
- Develop, fine-tune Dynatrace API integration to monitor Single Page Applications [SPA].
- Develop click-through or drill-down capabilities to navigate between front-end and backend process.
- Analyze application performance metrics and provide actionable insights to enhance system efficiency and user experience.
- Develop and maintain dashboards, alerts, and reports to monitor system health and performance.
- Conduct training sessions and workshops for team members to promote best practices in using Dynatrace.
- Stay updated on Dynatrace features, industry trends, and emerging technologies to ensure the organization is leveraging the platform to its fullest potential.
- Troubleshoot and resolve performance issues in collaboration with our client, development and operations teams.
- Contribute to documentation and knowledge sharing related to Dynatrace processes and procedures
Required Technologies and Skills:
Educational / Experience Foundations
- Bachelor’s degree additional years of experience in lieu of degree will be considered
- 1–5 years in IT: from support-level to engineering/consulting roles
Observability & Monitoring
- Hands-on with Dynatrace or similar APM and observability platforms
- Log analytics tools (Splunk, ElasticSearch, etc.)
- Working knowledge of alerting, dashboards, performance issue resolution
Cloud & Infrastructure
- Experience with AWS, Azure, or GCP
- Network fundamentals: routing, load balancing, security, capacity planning
- Virtualization, container technologies, Kubernetes, service mesh, serverless
Automation & DevOps
- Infrastructure as code: Ansible, Puppet, Terraform, Chef, GoCD, Jenkins, TFS
- CI/CD pipelines and SRE/DevOps best practices
- Scripting/programming: Java, .NET, C#, PHP, Go, Node.js, JavaScript, SQL
- Web App Front End Technologies: React JS, Vue, Angular, etc
Operating Systems & Platforms
- Windows & Linux administration experience
- Desktop support familiarity (e.g., Windows client OS, Intune, Office 365 for support role)
Support & Soft Skills
- Troubleshooting and root cause analysis
Preferred skills and qualifications:
- Certification with AWS, Azure, or GCP
- Ability to demo solutions, manage POCs, work across teams/projects
- Flexible work hours
- Log collectors: FluentBit, OpenTelemetry, Cribl
- Query languages: SQL, SPL, KQL
- Experience working remote
- PaaS solutions: Cloud Foundry, OpenShift
Application deadline 8-29-2025
#LI-SA
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
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