The Role...

Drop-Ship Operations Analyst   The Drop-Ship Operations Analyst primary role will be establishing and supporting all ongoing vendor operations in relation to the Rue La La drop-ship program. This critical role will own the responsibility of being the operational point of contact between Rue La La and brand partners. This unique opportunity will set all operational expectations necessary to deliver a seamless private-sale experience for the brand partner and ultimately the customer.

This role will require entrepreneurial instinct and exceptional communication skills while working with internal stakeholders including merchandising, boutique production, customer service, transportation, and the balance of a best in class operations team.


 What You’ll Accomplishment…

• Own vendor operational support by creating a roadmap and training the vendor for success. This will include assessing brand capabilities and experience, defining boutique process & timing along with the role the brand plays, and discussing the technical aspects of order management
• Define deliverable schedules for internal stakeholders necessary for on-time and seamless boutique execution.
• Provide brand operational support mid-event by enabling the fulfillment process for vendors, delivering data on time, and troubleshooting with a sense of urgency.
• Using brand management skills, define compliance expectations and the role compliance plays in delivering an exceptional customer experience.
• Provide a conduit for brand support when considering specialized Rue La La technology and systems
• Provide operational support to Rue La La customer service for all drop ship events, specifically in responding to customer escalations pertaining to operations.
• Create pre-event onboarding and post-event operational score-card reporting to define success and outline opportunities for improvement
• Establish effective cross functional business relationships with finance, merchandising, and technology teams en route to a best in class customer experience.
• Advocate and foster a continuous improvement mind-set focused on process improvement, cost reduction, and customer advocacy.

There’s more…

• Collaborate with other team members and stakeholders to brainstorm new ideas, create efficiency, and other process improvements
• Advocate and foster a continuous improvement mind-set focused on process improvement, cost reduction, and customer advocacy.

THE RIGHT FIT

You have…

• Bachelor’s degree preferred
• 3 years’ experience in e-commerce with strong preference in drop-ship operations and/or customer service
• Vendor relationship management including compliance, process improvement, and influencing performance.
• Exceptional organizational and both oral and written communication skills while working in a highly entrepreneurial environment
• Creative thinking and analytical skills coupled with a solid business foundation
• Intermediate level computer skills including Microsoft office, PowerPoint, and Excel, and Tableau
• Ability to handle multiple projects simultaneously and to deliver projects and results with a sense of urgency
• Using data, have the ability to investigate business challenges and make suggestions to correct, fine tune, or improve.
• Enthusiastic, innovative, collaborative attitude and a self-starter

Bonus Points for…

• previous experience using VendorNet preferred

About us:

Rue La La combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. Each day, 15+ million loyal Members turn to Rue La La for everything from women, men and children's apparel and accessories to home décor and exclusive experiences. Our approach to retail brings excitement to online shopping in a way that not only strategically supports our brand partners, but also inspires our Members daily. 

This Company is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.