Disability Business Solution Architect

Description and Requirements
Disability Business Solution Architect Role
The Business Solution Architect is responsible for defining and communicating a shared business process and technical vision for the Disability Solution Train, in partnership with the technical Solution Architect, to ensure the solution development meets the end-to-end business purpose. You support and act on behalf of the Solution Manager by breaking down the vision and high-level ideas/epics into capabilities and understanding the business process or operational impacts across multiple Agile Release Trains. You work closely with the IT Solution Architect, System Architect within ARTs, Shared Service, Business Owners, Product Managers, and Operational / Solution Readiness Leads to elaborate the solution. This also includes validating the assumptions, evaluating implementation alternatives and aligning the delivery across the ARTs. You partner with the ARTs to ensure the solution has met the acceptance criteria and ready to be releases and/or used in production.
The Disability Business Solution Architect is a strategic thinker with business and operational knowledge. They also need to be able to convert this knowledge into solutions and capabilities. Through consultative interactions, you understand the Objectives and Key Results (OKRs) that the business is trying to accomplish and ensure the solutions and capabilities will achieve those targeted results. Leveraging relationship management and facilitation skills, you bring the right partners to the table from technology, product, business, operations, and other areas to ensure the timelines for gathering and delivery of the details are achieved. The Disability Business Solution Architect gains a deep understanding of the end-to-end solution and the horizontal implications across the full experience. You proactively identify and address risks.
A Disability Business Solution Architect is:
* Customer-focused, looking across the solution with a strategic mindset to help create a holistic solution
* An excellent communicator both verbally and in writing
* Detail oriented, gathering the appropriate level of capability definition, solution design and acceptance criteria
* Supporting the Solution Managers and IT Solution Architects, as they build out a healthy backlog
* Challenging the status quo - leading to a better experience of tomorrow
* Able to build strong working relationships across business and technology to enhance collaboration
Disability Business Solution Architect's focus on value is evident when we see them:
* Constantly reinforcing the customer experience and business value over just "getting it out"
* Focus on the highest priority items first, including clear benefit hypothesis throughout
* Ensure continuity of the capabilities to the overall epic, collaborating with partners in other Solution trains or ARTs as needed to deliver cohesive solutions for the epic
* Focus on a consultative interaction around problem resolution, the analysis and cause of issues, and providing options to the business
* Refine capabilities and ensure that teams accurately understand the work and business problem intent
* Ensure proper operational readiness through the ARTs prior to release
* Regularly update the solution architecture vision and strategy
* Evaluate new opportunities in the pipeline and work with Solution Management to align them to the Solution roadmap
* Work with the IT Solution Architects, System Architects and Shared Service suppliers to transform the high level business architecture to realistic, actionable steps in the Solution Train PI Plan
A Disability Business Solution Architect champions Lean and reduces waste when they:
* Advocate for the business, reducing the amount of time required from the business SMEs
* Champion to create simple and efficient operational processes through technology or process improvements
* Raise risks and dependencies that may create impediments down the line, solutioning next steps to overcome
* Foster built-in quality and the continuous delivery pipeline by partnering with technology and business operational partners on solution readiness
Preferred Experience:
*5+ years of experience implementing large Integrated Absence and Disability claim processing projects.
*Preferred experience working with FINEOS Claims Admin Suite.
*Strong background with business and technical E2E journey mapping related to Disability and Absence Claim processing.
*Ideal candidate has experience designing complex E2E processes to support product and claim interactions within existing frameworks when necessary.
*Proven experience working with large, multi-functional Agile Release Trains on implementation of business solutions E2E.
*Experience with customer eligibility file processing and TPA integrations
Key Responsibilities:
* Gather and document the details of presented ideas/epics, distilling them down into meaningful and useful solutions and capabilities
* Facilitate the business solution design to ensure it meets the overall solution objectives
* Provide feedback during ad hoc and formal reviews and demos to ensure the end solution will align with intended customer experience
* Consult with the Solution Train, ARTS and Shared Services, acting as the business advocate with technology partners
* Ensure proper documentation is gathered and provided to partner teams in preparation for commercial and operational readiness
* Provide details around business rules that need to be in place when developing and delivering capabilities including acceptance criteria
* Participate in release governance to determine the business / operational impact of the specific releases
* Work with partners in other Solution trains or ARTs as needed to deliver cohesive solutions
The Interactions:
* Assist and support the Solution Manager on the definition and refinement details of solutions and capabilities
* Partner with Solution and Product Managers as well as appropriate subject matter experts to ensure solutions align with the customer and market needs
* Partner with Product Managers to provide clarity and details as the ARTS are defining features.
* Manage expectations with partners, and ensure timely delivery of all artifacts required
Understand the problems being solved, sourcing ideas and feedback from multiple people and areas. Build partnerships and bring the right people to the table to resolve issues and reduce risk - Drive a Commercial Mindset
Think critically and challenge assumptions. Identify areas of improvement and continuously driving the best solutions. Practice keen negotiation skills, driving and prioritizing the best customer experience even if that does not directly tie to the original requirements - Prioritize for Impact
Ensure capabilities and solutions are delivered quickly and completely, understanding that every release is a chance to improve the customer experience - Move with Speed & Discipline
Be accountable for the subject matter and accurate delivery of business documentation, knowing that details matter - Take Responsibility
The expected salary range for this position is $96,000-$160,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$96,000-$160,000