Director, User Experience Design

The Role

We are looking for a highly motivated individual to lead our UX practice and team within Fidelity’s Center for Family Engagement ('FCFE').  The Director, UX Design is a core member of the team, playing a key role in the strategy and development of new products through user research insights, wireframes, prototypes, and customer advocacy. An ideal candidate will be happy getting their hands dirty and doing the work necessary to bring new products to market.

As part of a tight-knit team of innovation and thought leadership practitioners, the Director UX Design is obsessed with understanding our thought leadership and the needs of our customers and has the skills to effectively collaborate with key partners to test new ideas and challenge old ones. The ideal candidate is an effective communicator who loves what they do and brings a creative, dynamic, collaborative spirit to the office every day. With a strong attention to detail and a passion for advocating for the needs of the customer, they are highly adaptive, willing to take on outstanding challenges, wear multiple hats, and have the confidence to take risks and 'fail fast' in a budding new space.

To be effective, the Director, UX Design will work with key stakeholders across FCFE Relational Digital, Product, Thought Leadership, Engineering, and Marketing and manage a team of talented designers across multiple initiatives.

We are always exploring new technologies and new ways to continually provide value to our customers. This role is expected to have a direct and positive impact on Fidelity’s customers.  By demonstrating and promoting agile leadership behaviors, you will evolve and sustain an innovative agile culture.
 

The Expertise and Skills You Bring

• BA/BS degree in graphic design, communication design, human-computer interaction, or a related field, or equivalent practical experience

• Experience participating in the full product development lifecycle of web, mobile, and/or software applications

• 10+ years’ experience as a user experience designer, interaction designer or similar role in a related field, with some of that time spent leading teams of UX and UI designers and content strategists

• Ability to understand customer needs, motivations, and behaviors and translate them into concepts and prototypes to elicit direct feedback

• Ability to prioritize efforts to deliver maximum consumer value and support key business KPI’s; assist with smart trade-offs and sequencing of roadmap

• Experience crafting design artifacts such as (but not limited to), wireframes, user flows, user journey maps, interactive prototypes, and pixel-perfect design comps

• Deep experience using style guides and component/pattern libraries

• Practical experience facilitating customer and user sessions, contextual research, and usability tests

• Proven expertise with Figma, Figma Make and an interest in applying AI to advance design and prototyping

• Proficient user research skills (user interviews, usability testing, recruiting, synthesis & analysis)

• Fine-tuned presentation and listening skills, ability to communicate user needs and design rationale to key partners outside of the design team (such as business, legal, technology teams)

• Ability to manage your own time, and that of the team, by appropriately prioritizing design and research tasks while working within deadlines

• An intellectual curiosity and hunger for continuous learning in the industry

• Experience in Agile, Design Thinking, Lean UX or Lean Start-up methods

• You demonstrate a clear and compelling design sense grounded in compassion and thoughtfulness

• You demonstrate to others ‘how’ and ‘why’ design decisions are made

• You have a powerful impulse to improve existing designs, invent new experiences, and perform better than our competition

• A sense of humor, comfort with ambiguity, and ability to pivot as journey’s progress from ideas to products

• Bringing business ideas to life, through sketching, wireframing, prototyping, designing, testing, and shipping products

• Helping your team deliver valuable experiences to our customers

• Facilitating and inspiring idea generation techniques

• Sharing your expert knowledge with a design team that wants to develop their skills to be the best in the industry

Note: Fidelity is not providing immigration sponsorship for this position

The Team

FCFE’s mission is 'To inspire, educate, and empower families and advisors to spark and sustain conversations about the emotional, relational, and generational aspects of wealth.' You will be aligned with FCFE’s Digital product team- we are responsible for building new digital experiences for Advisors and Clients.  We’re looking for forward thinkers willing to explore AI and other solutions to solve interesting problems.  You can check out the very beginning of our digital work at fcfe.fidelity.com. 

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position.