Director of Tutoring Services

About the Opportunity

Office of Peer Tutoring at Northeastern University

Northeastern Peer Tutoring provides free, peer-to-peer academic support for undergraduate students, connecting them with highly qualified Northeastern peers who have excelled in the courses they tutor. The program offers one-on-one and small-group tutoring, delivered in person and online through an external tutoring platform, across a range of supported courses each semester. Peer tutoring is designed to promote academic success, strengthen student confidence, and support learning through collaborative, student-centered engagement. Tutors participate in structured training and professional development aligned with College Reading & Learning Association (CRLA) standards at all three levels. The program also partners with faculty and campus stakeholders to ensure tutoring services are visible, accessible, and aligned with broader academic support efforts.

Position: Director of Peer Tutoring

The Director of Peer Tutoring provides strategic leadership for peer tutoring as a core component of Northeastern’s academic support and student success ecosystem. The role is responsible for advancing a cohesive, high-quality, and equitable peer tutoring model that supports student learning, confidence, and persistence across programs and disciplines. The Director brings a forward-looking perspective to the work, staying attuned to emerging pedagogical practices and learning assistance models while championing peer-to-peer learning as a high-impact educational practice.

The Director oversees the full scope of peer tutoring services, including in-person and online delivery, and ensures alignment between tutoring practices, curricular needs, and institutional learning outcomes. The role serves as a connector across academic departments and student support units, helping integrate peer tutoring into the broader learning environment while maintaining consistent standards, effective operations, and a strong student experience.

Key Responsibilities

Leadership and Strategy

• Provide vision and strategic direction for peer tutoring programs aligned with institutional priorities
• Establish policies, procedures, and service models to ensure high-quality and equitable tutoring experiences
• Oversee all peer tutoring initiatives, including co-curricular and course-embedded models, as appropriate
• Collaborate with faculty, academic departments, advising, and student support partners across the global network to align tutoring with curricular goals
• Represent peer tutoring in campus-wide conversations related to learning assistance and student success

Supervision and Professional Development

• Recruit, hire, supervise, and evaluate professional staff supporting peer tutoring
• Oversee recruitment, onboarding, training, and supervision of peer tutors
• Design and deliver comprehensive tutor training grounded in learning science, inclusive pedagogy, and nationally recognized standards, including CRLA-aligned practices
• Provide ongoing professional development, coaching, and support to foster a culture of reflection, excellence, and continuous improvement

Platform Oversight and Integration

• Oversee the institutional partnership with an external tutoring platform supporting peer tutoring delivery
• Manage vendor relationships and guide platform integration with campus systems and operational workflows
• Ensure the platform effectively supports tutor matching, scheduling, communication, and data reporting
• Use platform data and insights to improve service delivery, scale, and the overall tutoring experience

Assessment and Evaluation

• Lead the development and implementation of assessment strategies to evaluate program effectiveness, student learning outcomes, and equity of access
• Use qualitative and quantitative data to inform decision-making, program improvement, and strategic planning
• Prepare reports and presentations that communicate impact and trends to campus partners and leadership
• Ensure assessment practices align with institutional expectations and emerging best practices in learning assistance

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.