Director, Transformation Program Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the Role

We're looking for a Regional Transformation and Technology Delivery Manager to drive significant operational improvements across our Integrated Facilities Management (IFM) services in the APAC region. This is a key role focused on delivering transformational projects that enhance efficiency, optimize workflows, and introduce new technologies. This role delivers, controls and organises regional and local tactical programs related to compliance with JLL, client data systems, asset management, high volume workstreams, statutory requirements and is responsible for quality assurance.  You will be responsible for leading initiatives from concept to completion, ensuring they align with our strategic goals and deliver measurable value to the client.

• Strong client facing skills and an ability to present and or articulate points and get buy-in from stakeholders as the POC for all APAC and global programs

• Create, cultivate and optimize the regional engine room team (JLL centralised business support centres - JBS) with a focus on process mapping, data repositories, change management, administration support procedures, data governance, reporting and quality assurance of APAC activities.

• Data focus with familiarity on basic coding concepts (e.g. (SQL, JavaScript) to support and manage digital platforms and tools, or to understand and interact with data and automation processes.

• Lead the end-to-end delivery of regional transformation projects, including scope definition, resource allocation, timeline adherence, and BAU support.

• Responsible for ensuring data integrity of monthly and quarterly reporting on regional technical services activities and operational achievements.

• Work closely with technical services teams on implementation and data governance of engineering initiatives / tasks and data reporting.

• Key Change management technical quality assurance support / pre-work documentation review. Working with operational leads across the portfolio ensuring adherence to best practice delivery.

• Optimization & Efficiency: Identify and implement opportunities for workflow optimization, process automation, and technology adoption to improve service delivery and operational efficiency and working with the Operational Teams as well as JBS.

• Collaborate with cross-functional teams, including operations, finance, IT, and regional leadership, to ensure project success. Act as the primary point of contact for key stakeholders regarding project updates, risks, and performance.

• Develop and execute effective change management strategies to ensure smooth adoption of new processes and tools across the organization and embed the tools in the organisation.

• Regularly report on project progress and outcomes to senior management.

• Best Practices: Stay current with client, JLL, and industry trends and best practices in facilities management, technology, and process improvement to continuously enhance our service offerings.

• Experience: A minimum of 8-10 years of experience in project management, business transformation, or a similar role, with a strong background in the Integrated Facilities Management (IFM) or a related industry.

• Regional Expertise: Proven experience working within the APAC market, with a deep understanding of regional business practices and challenges.

• Skills:

  • Exceptional project management skills with a track record of delivering complex, cross-functional projects on time and within budget.

  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

  • Proficient in Google Workspace (formerly G Suite), including Docs, Sheets, Slides, and Drive, with the ability to leverage these tools for collaboration, data management, and project organization

  • Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.

  • Proficiency and awareness in project management methodologies 

  • Experience with technology implementation, including Computerized Maintenance Management Systems (CMMS) or other facilities management platforms, is highly desirable.

• Education: A Bachelor's degree in Business Administration, Engineering, or a related field. Professional certifications (PMP, Six Sigma) are a plus

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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