Director of Technical Solutions, Americas

Company Overview:   

Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a Director of Technical Solutions, Americas, to join us on our journey.  
  
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.  

Position Overview:   

Do you enjoy leading technical teams, helping customers solve complex problems, and turning product expertise into business growth? Are you energized by coaching others, building technical credibility in the market, and helping sales teams and channel partners win more effectively? We are looking for a Director of Technical Solutions to lead exactly that. 

The Director of Technical Solutions will lead the Technical Solutions Engineer team across the Americas and serve as the senior technical leader supporting sales, channel partners, consultants, and strategic customers. This role is responsible for building a high-performing technical solutions organization that helps drive revenue growth, improves partner capability, supports new product adoption, and strengthens Bose Professional’s position as a trusted solution provider. 

A critical part of this role will be transforming the Technical Solutions Engineer team into a technical content creation engine for the business. Beyond traditional field support, the team will create engaging, practical, and commercially relevant technical content that helps our channel partners, sales teams, consultants, integrators, and commercial business decision makers understand why Bose Professional solutions matter. This includes translating complex technology into clear application stories, business outcomes, system advantages, and decision-making confidence. 

Key Responsibilities: 

• Lead, coach, and develop the Technical Solutions Engineer team across the Americas, building a proactive technical solutions function that supports revenue growth, project conversion, partner enablement, and customer success 
• Partner with sales leadership to support strategic opportunities, top accounts, rep firms, consultants, and key channel partners through system design guidance, product application support, competitive positioning, demonstrations, proof-of-concept activity, and technical validation 
• Help sales teams and channel partners better understand, position, and sell Bose Professional solutions across loudspeakers, electronics, controls, software, and complete systems 
• Transform the Technical Solutions Engineer team into a scalable content creation engine that produces engaging technical content for sales teams, channel partners, consultants, integrators, and commercial business decision makers 
• Create and guide technical content that translates product features into clear business value, application benefits, system outcomes, decision-making confidence, and competitive advantages, including short-form videos, webinars, technical explainers, design guidance, FAQs, demo scripts, launch support content, and technical playbooks 
• Partner with Marketing, Product Management, Training, Engineering, and Sales to ensure technical content, field insights, product feedback, and market requirements support commercial priorities, new product introductions, vertical market plays, partner enablement, and pipeline growth 
• Drive technical readiness for new product introductions, including launch training, demo preparation, application guidance, technical FAQs, sales enablement support, and field execution planning 
• Establish clear team priorities, KPIs, operating rhythms, and reporting practices to improve focus, consistency, responsiveness, and professionalism across all technical support activities 
• Support company objectives by completing additional tasks as needed 

Functional Priorities: 

This role will typically focus on:  

• 30% Account, rep firm, and partner technical enablement 
• 30% Strategic opportunity and solution support 
• 20% New product introduction and technical readiness 
• 20% Scaled technical influence, market development, and content creation 

Qualifications: 

• 7+ years of experience in professional audio, AV systems, technical sales, applications engineering, systems engineering, technical training, or related technical leadership roles 
• Proven experience leading, coaching, or mentoring technical teams 
• Strong understanding of professional audio systems, including loudspeakers, amplifiers, DSP, signal flow, system design, controls, networking, and installed AV applications 
• Experience supporting sales teams, channel partners, consultants, integrators, or end customers in a B2B technical sales environment 
• Experience creating or leading engaging technical content such as webinars, videos, application guides, design notes, technical playbooks, demo scripts, FAQs, or customer-facing educational materials 
• Strong presentation and communication skills, including the ability to lead customer meetings, technical trainings, demos, webinars, and executive-level discussions 
• Experience supporting new product launches and preparing technical teams or channel partners for market adoption 
• Strong organizational and operational discipline, including experience setting priorities, KPIs, team cadences, and performance expectations 
• CRM experience preferred 

Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.  

In addition to base salary, this position may be eligible variable incentive compensation of 20%. We also offer a comprehensive benefits package for eligible employees, including flexible paid time off, medical, dental, and vision coverage, and 401k benefits to name a few.