Lead a team of technical architects and consultants to deliver AI-powered solutions, driving customer transformation and operational excellence.
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
About the Role:
We are seeking a strategic and technically focused Director of Technical Consulting & AI Transformation to lead a high-performing team of technical architects, technical consultants, and engineers. This team partners with enterprise customers to guide complex implementations, activate advanced AI capabilities, and drive measurable business outcomes.
You’ll play a central role in our services-led growth strategy—accelerating time-to-value and influencing product evolution through real-world customer insight. With a strong foundation in AI/ML deployment, you’ll lead customers through use case design, model optimization, and enterprise-grade delivery of Outreach’s platform.
Location: Remote within the US.
Your Daily Adventures Will Include:
- Lead and scale a team of technical architects and consultants delivering complex technical solutions and AI-powered transformations.
- Embed into strategic accounts to accelerate adoption, gather deep feedback, and operationalize scalable solutions.
- Drive customer AI transformation initiatives by identifying use cases and leading implementation of predictive analytics, intelligent automation, and workflow optimization.
- Guide customers through data preparation, model integration, and deployment best practices.
- Own the strategy and execution of Outreach’s technical delivery standards to ensure high-quality, scalable, and repeatable implementations.
- Collaborate cross-functionally with Product, Sales, Engineering, and Customer Success to influence roadmap and support AI capability rollout.
- Support high-impact pre-sales engagements through technical scoping, solution design, and proof-of-value efforts.
- Define and track delivery KPIs (e.g., time-to-value, platform adoption, performance metrics) to drive operational excellence.
- Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions.
Our Vision of You:
- 10+ years in technical consulting, solution architecture, or implementation leadership, ideally in enterprise SaaS.
- Proven success leading customer-facing teams including technical architects or similar roles at the intersection of product, services, and innovation.
- Deep understanding of AI/ML models, APIs, data pipelines, and deployment infrastructure.
- Hands-on implementation experience with AI use cases such as NLP, computer vision, or predictive analytics.
- Involvement in data preparation, model fine-tuning, and performance optimization.
- Strong technical acumen across SaaS platforms, enterprise integrations, cloud architecture, and GTM/SalesTech ecosystems.
- Experience translating complex business goals into technical solutions that drive measurable impact.
- Executive-level communication and stakeholder engagement skills.
- Strong operational mindset with experience driving KPIs, process improvements, and scalable delivery models.
- Passion for innovation, cross-functional collaboration, and building high-impact customer experiences.
Why Join Outreach?
- Help shape the future of GTM and AI adoption at scale powered through Professional Services.
- Be part of a team driving real product impact through deep customer engagement.
- Lead Outreach’s evolution of services-led growth—where technical delivery is a strategic advantage.
- Thrive in a remote-first environment with a culture rooted in curiosity, inclusion, and excellence.
#LI-KH2 #LI-remote
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Top Skills
AI
APIs
Cloud Architecture
Data Pipelines
Ml
Nlp
SaaS
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