Director of Strategic Operations

We’re a profitable, founder-led consumer brand on the verge of explosive growth. Built on performance marketing, subscriptions, and a scrappy, do-it-ourselves mentality, we’ve scaled fast — and now we’re expanding into marketplaces, retail, and international.

But speed has caught up with us. The systems, structure, and team rhythms that got us here won’t take us where we’re going. We need a Director of Strategic Operations to turn our high-output hustle into a repeatable, scalable operating machine that supports a 9-figure business.

This role is for a true builder — someone who has done this before at a larger scale, has the playbook, and can roll up their sleeves to translate vision into execution, unblock teams, and bring clarity, speed, and systems to every part of the business.

What You’ll Own1. Build the Operating System That Powers Scale

• Create and implement scalable systems across the business: dashboards, team scorecards, hiring/onboarding processes, SOPs, and execution rhythms
• Design meeting cadences, reporting structures, and workflows that drive focus, speed, and accountability
• Build the infrastructure for cross-channel growth: DTC, marketplace, international, and retail

2. Turn Vision Into Action

• Partner with the CEO to catch ideas, prioritize them, define what success looks like, and map out execution plans
• Own the full lifecycle of key initiatives — from strategy to execution to measurement
• Ensure the company stays aligned and moving — no spinning plates, no dropped balls

3. Unblock the CEO & COO

• Free up leadership by taking key projects and ideas from 0 → 1 without needing constant guidance
• Support the COO by keeping departments focused, helping prioritize, and bringing structure to execution
• Be the connective force between strategy and daily operations

4. Build and Strengthen Teams

• Help structure and scale lean, high-output teams across functions (eCommerce, Influencer, Growth, Product, etc.)
• Identify talent gaps, source scrappy freelancers or full-time hires, and implement onboarding that sets them up for success
• Define team charters, roles, responsibilities, and performance metrics — so every team knows what “great” looks like

5. Drive Execution With Speed and Accountability

• Build project tracking systems and company-wide dashboards to make performance visible and actionable
• Identify and fix execution bottlenecks across the business
• Keep cross-functional teams aligned, productive, and focused on what matters most

• Have scaled a fast-growing company to or beyond 9 figures, ideally in DTC, subscription, or consumer products
• Bring your own playbook — you’ve built operating systems, hiring processes, dashboards, and execution cadences that work
• Are obsessed with speed, systems, and simplification — and know how to balance structure with scrappiness
• Can translate visionary chaos into clear roadmaps, metrics, and outcomes
• Are a natural dot-connector across teams and functions — and know how to get people moving in the same direction
• Are not afraid to do the work — you’re tactical, practical, and you get things done

Bonus Experience

• Built or scaled subscription-based DTC businesses
• Supported international or retail expansion
• Deep understanding of performance marketing-led orgs
• Experience with EOS or other operating frameworks

We’ve built a rocketship — now we need the operating system to fly it.

As Director of Strategic Operations, you’ll help transform a high-growth, profitable brand into a scalable, efficient, and well-aligned organization. You’ll work directly with the CEO and COO to turn vision into execution, bring structure to speed, and ensure the business can scale without breaking.

This is a foundational role with massive impact — perfect for a builder who’s done it before and wants to do it even better, faster, and smarter.

Why Join Freebird

• 9-figure, high-growth brand with over 1 million customers — and we’re just getting started
• Direct access to founders and a seat at the leadership table
• Full ownership and autonomy to build systems, teams, and infrastructure from the ground up
• A lean, resourceful culture that values speed, results, and getting things done
• Remote-friendly, flexible, and fast-moving — no red tape, no politics

Benefits

• Fully Remote Flexibility – Work where you thrive
• Competitive Compensation & Performance Bonuses – Aligned to your impact
• Comprehensive Medical Benefits – Strong health coverage for you and your family
• 401(k) with Company Match – Plan and save for the long term
• Unlimited PTO – Recharge when needed, no counting days
• Leadership Growth Path – Opportunity to scale into a senior executive role
• Mission-Driven Brand – Help shape the future of grooming and self-care through innovation