Director, Strategic Accounts

About The Role…

We are seeking an experienced strategic healthcare leader to work with our health system clients in the role of Director, Strategic Accounts. The Director, Strategic Accounts builds and expands relationships with our most influential partners at the C-Suite and senior leadership levels by developing long term strategy, evolving technology roadmaps, aligning TeleTracking solutions with areas of need, and measuring/reporting on defined KPIs that drive improved outcomes. We collaborate with top health systems, enhancing patient access, and streamlining care delivery. COVID-19 highlighted the urgent need for improved healthcare operations, amplifying the capabilities of the EMR with speed and transparency of data. Join us to make a profound impact on

healthcare, driving growth, improving patient outcomes, and expanding the capacity to care. 

What You’ll Do…

• Innovative Thought Partner: Understand the unique market dynamics of each health system through research and discovery in order to effectively position TeleTracking to improve clinical, operational and financial outcomes. It is important that our clients view us as a strategic partner and not a vendor. 
• Achieve Target: Your primary objective is to develop the long-term account strategy and own the strategic renewal plan designed to retain and grow the business with named existing clients. Establish clear targets and lead the client engagement strategy with other TeleTracking stakeholders. Continuously analyze and measure performance and client satisfaction utilizing KPIs.
• Segment Focus with Broad Engagement: Serving healthcare operations at a strategic level requires engagement beyond the health system itself, to include payers, channel partners, consulting organizations and various referral locations that combine to form the operational network for an individual health system or market area. 
• Manage Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations and uncover the root cause of issues. Acquires data from multiple sources and works cross functionally when solving problems. 
• Build Strong Relationships: Utilize your network and experience to expand relationships with key stakeholders, focusing on CXO executives and decision-makers. 
• Team First: Serving our clients is a team sport that requires engaging partners across every function of the company. Important that you display leadership capability through earnest effort and collaboration. Everyone rolls up their sleeves at TeleTracking.
• Accountability Partner: Help client leadership and operating teams adhere to best practice guidelines, assist their governance with data-driven insights and identify opportunities for intervention / solutions that will drive higher throughput and facilitate patient flow.
• Stay Ahead of the Curve: Stay informed about industry trends, payer dynamics, regulations, and competitors. Translate these insights into actionable recommendations to maintain our competitive edge.
•  Market Insight back to TeleTracking: Provide valuable feedback to inform future development, ensuring our offering aligns with market needs.
• Location: This position is based in Pittsburgh, PA with a significant proportion of time spent at client sites working closely with client leadership and operational teams. 

What We Look For…

• 15+ years’ experience serving the healthcare industry in a client facing role. Provider experience and / or a clinical background are highly desired but not required.
• Deep understanding of the US healthcare system with emphasis on large health systems, payers, value-based care, and information technology; former hospital / health system leadership experience desirable but not required.  
• Expertise in hospital operations, capacity management, throughput / flow, project management / governance, process improvement, change management.
• Documented track record of consistent success managing strategic health system clients using defined metrics. Emphasis on financial impact.
• High performer, MUST be a team player. The ability to collaborate effectively across TeleTracking is essential. You will work closely with sales, services, technology, and marketing to serve and develop our largest clients.
• Polished executive presence with excellent verbal / written communication and presentation skills. Ability to communicate complex technical concepts to non-technical executives.
• Intellectually curious and motivated to solve problems in new and unique ways.
• Strong leadership skills and the ability to influence without direct managerial authority.
• Strong analytical skills – be able to leverage data and reports to identify issues and opportunities.
• Familiarity with EMR patient flow and transfer center solutions is a plus; Experience / Expertise with TeleTracking Solutions is desirable.

Education