The Director manages teams and client escalations while driving revenue targets, overseeing projects, ensuring quality, and maintaining client relationships.
About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary
The Director manages a team of consultants and or managers, manages client escalations. This role will have a strong understanding of methodologies, tradecraft and compliance framework requirements, manage assessments, and develop reports for clients. They will also have a strong acumen of the practice driving to achieve or exceed their revenue target. They will work closely with Project Managers, Directors, and other Delivery team members to effectively manage project timelines and deliverables.
What You'll Do
- Manages and grows a book of business through renewals, cross sell/upsell by managing a dedicated team and collaborating in a matrixed environment.
- Monitor the progress of the project and adjust as necessary to ensure successful completion of the project
- Responsible for the managed revenue and team utilization.
- Lead project status meetings to include information for: schedules, data requirements, assignments.
- Manages escalations of client engagements, ensuring delivery of quality products and services.
- Maintains quality service by establishing and enforcing organization standards.
- Resolves and intervenes on client/staff escalations
- Collaborates closely with sales team to drive strategic growth in payments organization.
- Manage team, responsible for talent decisions regarding performance management, compensation and hiring.
- Provide mentorship and coaching to team members in areas of audit, assessment, technical review, and writing.
- Continuous professional development in maintaining industry specific certifications. Maintains strong depth of knowledge in the practice area.
- Manage projects and team to achieve gross profit and revenue targets
- Provides scoping and pre-sales support during sales process
- Identifies practice sell-through opportunities and partners with sales
- Establishes strong relationships with named account base to grow accounts through renewal support and account planning
- Manages a team of 6-15
- P&L Responsibility – Gross Profit and Revenue (at least $3mil)
- Supports overall health of client accounts by partnering with leadership and sales to ensure clients are receiving a 5-star experience
- Leads QBRs (Quarterly Business Reviews) as part of the partnership with account management leadership and sales
- Develops internal workflow methodology, process improvements, templates and identifies opportunities for standardization
- Prepares white papers, blogs and case studies in partnership with marketing
What You'll Bring
- 8+ years of expertise in security frameworks and regulatory requirements (such as SOC 2, ISO, NIST, COBIT, HIPAA/HITECH, HITRUST or PCI).
- Experience working with technologies hosted via cloud computing environments (e.g., Amazon Web Services, Microsoft Azure, Google Cloud Platform
- Experience working with more than 1 security framework with the ability to identify efficiencies and streamline audit activities.
- AWS Solution Architect or other CSP certification
- At least one of the following information security certifications (CISSP, CISM, Certified ISO 27001 Lead Implementer) and/or one audit certifications (CISA, GSNA, Certified ISO 27001 Lead Auditor/Internal Auditor, IRCA ISMS Auditor or higher, CIA)
- Possess any of the following certs: QSA, CISSP, CISA, CISM, CCSFP, HCISPP, CIPP
- Demonstrated strength in people leadership and ability to develop talent and manage performance
- Strong business acumen and ability to assess business metrics
- Exceptional Consulting and Account Management skills: ability to advise and challenge the status quo while building strong relationships
- Exceptional technical skills and knowledge
- The ability to evaluate the design and effectiveness of technology controls throughout the business cycle.
- Exceptional written and verbal communication skills, with the ability to communicate succinctly, effectively, and instill confidence with internal stakeholders and external customers.
- Widely understood as a trusted and credible advisor
- Self, team and thought leadership
- Diplomatic and broad minded
- Ability to facilitate and lead meetings to small or large groups with multiple levels of authority
- Understanding of the financials associated with projects and partner with project management and leadership to ensure there is appropriate management of resourcing and budget
- Understanding of the financials associated with the book of business to provide head count forecasting data and projections
- Manage and support growth and retention of the business
- Bachelor's Degree, or equivalent job experience
- Ability to travel up to 20%
Why You’ll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at [email protected].
Top Skills
AWS
Cobit
Google Cloud Platform
Hipaa
Hitrust
Iso
Azure
Nist
Pci
Soc 2
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