Lead and mentor a Sales Engineering team, drive solution design, manage technical pre-sales processes, and collaborate across teams to enhance customer integration and satisfaction.
Who we are
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
What we’re looking for
We’re seeking a seasoned, technically sophisticated Director of Sales Engineering & Solution Design to join our early leadership team and help bring the Zus platform to life for prospects and customers.In this role, you’ll lead and grow a small team of Sales Engineers while remaining deeply hands-on in solution design, technical discovery, and complex pre-sales engagements. You’ll own how customers technically evaluate, integrate with, and adopt the Zus platform.You’ll partner closely with Sales, Product, Engineering, and Customer Success to define best practices, influence the roadmap, and ensure Zus delivers real, measurable value to customers across healthcare.
As part of our team, you will
- Lead, mentor, and manage a small team of Sales Engineers, setting clear expectations, coaching on technical depth and customer engagement, and helping the team scale
- Personally drive solution design and technical architecture for complex, high-impact prospects in a healthcare setting
- Own and execute the technical pre-sales motion, from discovery through proof-of-concept and handoff to post-sale teams
- Deliver and oversee technical demos and executive-level presentations to audiences ranging from engineers to C-suite stakeholders
- Design and validate customer integrations with Zus APIs, healthcare data models, and interoperability standards
- Act as the senior technical escalation point for complex integrations, edge cases, and customer challenges
- Develop and standardize implementation patterns, reference architectures, and technical best practices
- Partner with Product and Engineering to translate customer feedback into product improvements and roadmap input
- Ensure a smooth, well-documented handoff from pre-sales to Customer Success and Implementation
- Collaborate cross-functionally to improve go-to-market strategy, technical enablement, and sales effectiveness
- Balance leadership with execution—jumping in wherever needed to help the team and the company move fast
You're a good fit because
- 6+ years of experience in Sales Engineering, Solutions Architecture, or Technical Implementation, including experience in healthtech or healthcare data platforms
- Prior experience managing or mentoring a small technical team, with a hands-on leadership style
- Strong hands-on experience designing and implementing solutions using RESTful APIs, healthcare interoperability standards (FHIR, C-CDA, HL7), and EMR data
- Proficiency in SQL and comfort working directly with complex healthcare data models
- Demonstrated ability to design end-to-end solutions that balance technical feasibility, customer needs, and business outcomes
- Excellent communication skills and the ability to clearly explain complex concepts to technical and non-technical stakeholders
- A customer-first mindset and a passion for building trusted technical partnerships
- Comfort operating in ambiguity and building structure in an early-stage environment
- Calm, adaptable, and effective when navigating complex or high-pressure situations
We will offer you…
• Competitive compensation that reflects the value you bring to the team a combination of cash and equity
• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)
Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.
We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.
Top Skills
C-Cda
Fhir
Hl7
Restful Apis
SQL
Zus Health Watertown, Massachusetts, USA Office
101 Walnut St, Watertown, MA, United States, 02472
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