Director, Revenue Cycle Management

Welcome to Ovation Healthcare! 

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.  

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.  

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.  

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.  

Summary:

As the Director, Revenue Cycle Management, this position oversees and coordinates to direct, manage, and improve operations of several RCM processes. The position will entail identifying opportunities to improve efficiency and overall process improvement for the assigned responsibilities.

The position requires to build successful working relationships with Leadership and Peers alike – directly units and processes directly under them.

Duties and Responsibilities:

• Supervises multiple Managers and provides guidance and mentoring. Drives Managers to achieve goals in accordance with established policies. Recommends and establishes changes to policies or processes that will improve the revenue cycle.
• Provides direction and development support to ensure strategic objectives are met, including development of actions plans for metrics not meeting established goals. The Director facilitates regularly scheduling meetings with leaders to report performance, opportunities, training, and
• improvement plans with key stakeholders.
• Works collaboratively with the Revenue Cycle teams to implement best practices. Provide oversight of billing, claims, and follow-up items related to the operations of the facilities. Analyze efficiencies and provide feedback for improvements in operations.
• Establishes and maintains strong working relationships with Revenue Cycle leaders and fosters a strong working relationship with supporting organizations.
• Challenges best practices and seeks opportunities to drive process improvements, ensuring standardization across the company. Identifies training needs to enhance performance and coordinates deployment with training team. Manages activities and responsibilities of various functions within the revenue cycle.
• Assists in the development of broader goals and objectives based on assigned the Company’s needs and ensures continuous improvement in quality, operational cost effectiveness, customer satisfaction and resource utilization.
• Owns revenue cycle reporting. Provides continuous monitoring and active management of all revenue cycle processes.
• Partners with leadership, finance team, and vendors to ensure that the revenue cycle efforts support the needs of the organization. Develops work plans that reflect sound hypothesis-based problem solving, thorough understanding of project objectives, and milestones. Creates sophisticated, compelling communications that command client audiences and motivate clients to action.
• Leads project team by continually assessing priorities, the flow of work, and timing of deliverables while anticipating roadblocks. Creates a positive team environment, uses best practice communication approaches, and maintains a pulse on team morale. Champions professional development of team members and helps them achieve their goals through coaching and timely, actionable feedback.
• Manages and develops the team talent required to achieve the goals. Develops and execute business initiatives and roadmaps with practice leadership, support, and product management teams, including practice management system implementations, business office consolidations and supporting technology implementations.
• Interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company. Work is reviewed and measured based on meeting objectives and schedules.
• Other duties as assigned. Receives any other assignments as needed in the form of objectives and establishes goals to meet objectives.

Knowledge, Skills and Abilities:

• Accomplished leader with outstanding teamwork and general management skills. Evidence of creativity, intensity, high integrity, reasoned and thoughtful judgment, balance between analytical and intuitive skills and a willingness to “roll up one’s sleeves” to apply these attributes.
• Demonstrated A/R analytical and management skills
• Intermediate Excel and PPT
• Thorough knowledge of project management, and strong sense of urgency and drive to produce results. Understands the “big picture” and can juggle priorities and understands and is able to workflow.

Work Experience, Education and Certifications

• Bachelor’s degree in healthcare administration, Finance, Accounting or related field preferred
• Minimum of 5 years of revenue cycle management experience as a manager or Director, with emphasis on developing and leading teams and strong process improvement.

Working Conditions and Physical Requirements:

• Manual dexterity to enter data into and retrieve data from computer. Ability to communicate verbally and in writing. Ability to sit for extended periods of time.

Travel Requirements:

• Potential 10% travel depending on projects assigned

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