Director, Project Management- Product Operations, Governance & People Excellence

Director, Project Management- Product Operations, Governance & People Excellence
Overview:
As a Director in the Finance Product & Data Solutions (FPDS) Product Operations team, focusing on the Finance Product Governance & People Excellence workstream, you will play a key leadership role in planning, project management, strategy, and execution across the finance product organization. You will lead critical processes such as audits, reporting, tracking success metrics, and managing key initiatives with a risk-focused approach. This includes overseeing finance product governance, driving OKRs and KPIs, and ensuring the complete and accurate reporting of results. With high visibility, you will have the opportunity to present to executive stakeholders and collaborate with teams across the enterprise to drive effective and well-managed processes.
Additionally, you will spearhead People Excellence initiatives and strategic communications in collaboration with FPDS leadership, while also driving high-priority special projects for the Product Leadership Team.
This role demands exceptional organizational skills and the ability to handle tasks beyond those of other leadership members. You will be responsible for both strategic oversight and hands-on execution. The ideal candidate is an outstanding communicator, capable of challenging the status quo, influencing meaningful change, and fostering strong relationships across departments and stakeholder groups.
Key responsibilities include:
Strategic Leadership and Planning

• Define and facilitate business priorities and drive the goal-setting process for the organization, ensuring alignment with broader enterprise objectives
• Engage in organizational design, headcount planning, and hiring processes to ensure optimal team structure and resource allocation
• Partner with Finance to manage the annual operating budget for Finance Product, ensuring resources align with strategic goals

Governance, Risk, and Reporting

• Lead the governance of finance product initiatives, applying a risk management mindset to oversee OKRs, KPIs, audits, and key initiative reporting
• Ensure that performance metrics are tracked, reported accurately, and communicated comprehensively to executive leadership
• Proactively identify and elevate risks and impacts to the Controller, ensuring timely communication and integration across teams

People Excellence

• Lead the planning and execution of culture and associate engagement initiatives, creating a positive organizational environment that supports high performance
• Develop and execute the department's communication strategy, ensuring clear and consistent messaging throughout the organization

Executive Support and Stakeholder Management

• Serve as a trusted advisor and resource for the leadership team, providing key information, historical context, and guidance
• Manage special projects, leveraging your skills to provide support for key departmental initiatives
• Prepare meeting agendas, coordinate materials, and facilitate leadership routines and meeting

Process Optimization and Efficiency

• Continuously improve processes and operational efficiencies to ensure that the organization's strategic priorities are met
• Act as the central point for coordinating cross-functional efforts

Skills/Competencies Needed:

• Strong business judgment, influencing skills, people leadership and integrity are essential for this position
• Must possess high "EQ" and be a collaborative team player
• Self-starter that can work autonomously and can take initiative; highly motivated
• Confident to champion unpopular ideas even with more senior leaders
• Ability to navigate "white space" or ambiguous situations
• Strong facilitation, negotiation and mediation skills; ability to drive to consensus / decisions
• Strong project management and organizational skills. Meticulous attention to detail
• Proficient in Jira, capable of leading a team in developing Jira dashboards and decision-making materials
• Excellent written and verbal communication skills
• Discretion in handling highly sensitive issues

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 7 years of Project Management experience OR at least 7 years of Process Management experience
• At least 5 years of people leadership experience

Preferred Qualifications:

• Master's Degree
• 5+ years of Business Analysis or Financial Analysis experience
• 5+ years of experience working in or supporting a Finance organization
• 7+ years of experience in people leadership

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Cambridge, MA: $206,000 - $235,100 for Director, Project Management
McLean, VA: $206,000 - $235,100 for Director, Project Management
Richmond, VA: $187,300 - $213,700 for Director, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).