Director, Product Operations

Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position:Director, Product Operations

Position Summary:Establish best practices that will drive product execution. Create dynamic roadmaps for product operations. Own and operate mechanisms and process for the product organization.

Job Description:

Key Responsibilities:

• Establish Best Practices: Develop and implement product management best practices in the areas of requirements gathering, roadmapping, product telemetry, analytics, and customer feedback.
• Roadmap Development: Collaborate with cross-functional teams to create and manage clear product roadmaps that align with company objectives and strategic goals.
• Data-Driven Insights: Lead product telemetry efforts to capture key metrics, driving data analysis and insights for better decision-making and prioritization.
• Customer Feedback Integration: Build frameworks to capture, analyze, and integrate customer feedback into product development, ensuring that the voice of the customer is central to product decisions.
• Process Improvement: Identify opportunities to streamline and improve product operations processes across the product lifecycle, ensuring efficiency and alignment between teams.
• Tool Utilization: Leverage tools like Aha! to manage product roadmaps, track product metrics, and support product planning processes.
• Collaboration and Support: Work closely with product managers, engineering, and design teams to ensure alignment and smooth execution of product initiatives.

Qualifications:

• 3-5 years of experience in product operations or a related role, ideally within AI-driven or healthcare industries.
• Hands-on experience with Aha! and Azure Dev Ops (ADO) or similar product tools.
• Proven ability to establish and optimize product management processes.
• Strong understanding of product telemetry, analytics, and customer feedback mechanisms.
• Excellent problem-solving and organizational skills.
• Strong communication and cross-functional collaboration skills.
• Experience in AI and/or healthcare is a plus but not required.

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$165,335.00-$226,448.75

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position: No- Not Member or Patient Facing Position

Location:Massachusetts

Time Type:Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.