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Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
In this role, you will be responsible for overseeing the entire product lifecycle, from ideation through development and launch, for several Crunchtime products - Operations Execution, Operational Intelligence, and Learning & Development. You will own the roadmap with a focus on accelerating new customer acquisition, as well as retaining and cross-selling into our customer base. You will leverage strong product instincts while collecting and synthesizing data from many sources to build cross-functional alignment for product and business strategies. You will manage a team of Product Managers and Learning Content Developers, and closely collaborate cross-functionally with engineering, marketing, sales, and customer success to achieve results.
What you'll do as a Director of Product Management- Product Strategy & Roadmap: Lead the development and execution of the product vision and strategy.
- Align product roadmap with company objectives and market demands.
- Team Leadership: Manage, mentor and grow a team of product managers.
- Foster a culture of collaboration, innovation and accountability.
- Market-Centric Development: Ensure product roadmap tightly aligned with prospect and customer needs and feedback.
- Be the Voice of the Customer advocating within the organization, using both qualitative and quantitative data.
- Cross-functional Collaboration: Work closely with Design, Engineering, Sales, Marketing, and Customer Experience to ensure seamless product delivery and go-to-market execution.
- Metrics & KPIs: Define, track and utilize key product metrics and targets to evaluate opportunities, impacts, and usage.
- Market Research & Competitive Analysis: Keep up-to-date with industry trends, customer needs, and competitive landscape.
- Use insights to inform product direction and differentiation.
- Stakeholder Communication: Communicate product progress, milestones, and performance to executive leadership and other key stakeholders.
- Proven track record of successfully managing and scaling products at all stages - ideation, validation, growth, sustaining and end-of-life.
- Exceptional leadership, communication, and interpersonal skills. Comfortable presenting to executive, sales and technical audiences. Ability to build and motivate high-performing teams.
- Data-driven mindset with the ability to analyze internal and external customer feedback, product usage data, market trends, etc. to make informed decisions.
- Excellent problem-solving skills and ability to navigate complex customer, process and organizational challenges. Ability to synthesize different perspectives and make recommendations and decisions with incomplete information and ambiguity.
- Strong experience with Agile development methodologies and working in cross-functional teams.
- Seasoned user of product lifecycle management tools and platforms (eg, Aha!, Confluence, Jira)
- 10+ years of product management experience, with at least 3+ years in a leadership or managerial role for a B2B SaaS business application.
- Experience balancing growth and EBITDA, ideally at a PE-backed, mid-stage growth company.
- Managed a machine-learning (ML), reporting, analytics or business intelligence product.
- Bachelors degree
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Crunchtime Boston, Massachusetts, USA Office
We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!
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