The Director of Product Management will lead the Health Plan and ACO portfolio, driving product growth, adoption, and collaboration with cross-functional teams while mentoring product managers.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
As a Director of Product Management at PointClickCare, you will take the helm of our expanding Health Plan and ACO portfolio. Your mandate is to transform a proven suite of care-coordination, quality, and real-time data products into a disciplined growth engine. You will reshape pricing and packaging, drive adoption of new add-ons, and calibrate our product lines to meet the market’s evolving needs.
You will pair commercial instincts with technical fluency while championing modern, outcome-focused product practices. That means guiding teams to frame customer problems, run rapid experiments, measure impact, and ship results that move the business forward. You will mentor a talented set of Product Managers, instill clear discovery and delivery rhythms, and foster truly empowered cross-functional squads.
Day to day, you will partner with engineering on our clinical-data platform and collaborate with Sales and Customer Success to achieve ambitious expansion and retention goals.
If you thrive on unlocking upside in industry-trusted SaaS platforms, enjoy coaching high-performing PMs in best-in-class product craft, and are comfortable navigating the complexity of healthcare data, you will find this opportunity both high-impact and career-accelerating.
Key Responsibilities:
- Develop and communicate an inspiring product vision and outcome-focused roadmap that aligns teams and executives while driving ARR growth, retention, and attach rate across care-coordination, quality, and clinical-data products.
- Coach empowered PM-UX-Engineering trios for each squad, providing clear OKRs and accountability for outcomes, not just delivery.
- Drive deep customer understanding through continuous discovery, rapid prototyping, user testing, and experiment design, coaching teams to validate desirability, usability, feasibility, and viability early.
- Continuously analyze competitive landscape, market trends, and regulatory shifts to inform differentiation, pricing, packaging, and product-calibration decisions.
- Work shoulder-to-shoulder with Engineering and UX partners, framing customer problems, testing solution approaches, and iterating until the team achieves clear outcomes that work for our customers and our business.
- Lead and support product commercialization and go-to-market activities in partnership with cross-functional stakeholders.
- Act as the portfolio’s primary representative and advocate with Marketing, Sales, Customer Success, Compliance, and Finance, influencing as needed to drive results.
Qualifications & Skills:
- Bachelor's Degree in business, computer science, or a healthcare-related field of study.
- 8+ years experience in Product Management, with demonstrated experience owning established SaaS products (≥ $20M ARR) and delivering measurable revenue or retention.
- 3+ year experience managing and mentoring a team.
- Demonstrated mastery of outcome-driven product practices: discovery research, rapid prototyping, experiment design, agile delivery approaches, and post-launch analytics.
- Proven ability to reshape pricing, packaging, or tiering and drive attach-rate or ARR improvements.
- High adaptability, bias for action, and resilience in ambiguous, high-growth environments.
- Excellent communicator and cross-functional influencer, comfortable presenting to executive audiences and external customers.
- Working knowledge of emerging AI tools and ability to coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making.
- Strong technical fluency - can partner effectively with engineering partners on data pipelines, APIs, performance, and security requirements.
Bonus Skills:
- Direct experience in health-tech, payer/provider workflows, or other highly regulated data domains
- Experience managing and mentoring software product managers preferably with proven ability to grow and mentor others.
- Demonstrated success scaling product teams through rapid organizational or market changes.
- Implemented AI-driven features to solve problems for customers in ways only newly possible.
- Familiarity with FHIR/CCDA interoperability standards, TEFCA or comparable data-exchange frameworks.
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Top Skills
AI
APIs
Ccda
Fhir
SaaS
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