Director, Product Experience

Company Summary
EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives.
Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
We are seeking a highly innovative and strategic Director of Product Experience to lead the Digital Care, Service Stability, Voice of Customer, and Real-Time Monitoring teams for our DISH TV and Sling TV video brands. The ideal candidate will possess extensive experience in product and customer experience, a passion for innovation and driving results, and a demonstrated history of managing teams. The Product Experience team is part of the Product & Operations organization, which also includes Product Management, Product Design, Programming Operations, and Product Operations.
Key Responsibilities:

• Drives the development of the product experience annual operating budget, managing expenses to meet financial targets and implementing cost-saving initiatives aligned with strategic priorities
• Collaborates with cross-functional teams for the seamless rollout of product enhancements
• Cultivates team competencies through successful recruitment, retention, training, and professional development
• Utilizes AI and analytics to foster continuous process improvement

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree required; Master's preferred
• Extensive experience in product and/or customer experience

Skills and Qualifications:

• Demonstrated success in optimizing product/customer experience, leveraging AI and analytics
• Strong analytical, problem-solving, project management, leadership, and stakeholder management skills
• Deep understanding of product/customer experience best practices.
• The ideal candidate for the Director of Product Experience role will possess the following characteristics:
  • Visionary Leader: Possesses a forward-thinking perspective, adept at crafting and executing a long-term strategic roadmap that leverages AI and advanced analytics
  • Collaborative Partner: Exhibits strong interpersonal and stakeholder management abilities, fostering robust relationships across all organizational functions and levels
  • Catalyst for Change: Proactively drives transformation initiatives, inspiring and guiding teams through periods of significant change
  • Exceptional Project Manager: Demonstrates superior project management skills, with a proven history of delivering complex projects on schedule and within financial constraints
  • Empowering Leader: Displays excellent leadership qualities, dedicated to mentoring and developing high-performing teams
  • Adaptable: Flexible and adaptable to changing circumstances, with the ability to thrive in a fast-paced, dynamic environment

Visa sponsorship not available for this role
Salary Ranges
Compensation: $185,000.00/Year - $225,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.