Director of Process Excellence

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

This role can be based remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. 

ABOUT THE ROLE

The Director of Process Excellence is a pivotal leadership role within the Business Transformation Office (BTO), reporting directly to the SVP of Business Transformation. This role is responsible for driving enterprise-wide process optimization, operational efficiency, and business transformation by overseeing a team of business analysts and knowledge management professionals. The Senior Director ensures that process improvement initiatives align with organizational strategy, enhance operational effectiveness, and foster a culture of continuous improvement and knowledge sharing.

WHAT YOU’LL DO

Strategic Leadership & Process Optimization

• Develop and execute a process excellence strategy in alignment with the SVP of Business Transformation’s vision and the organization’s strategic objectives.
• Lead enterprise-wide process improvement and reengineering efforts using methodologies such as Lean, Six Sigma, and Business Process Management (BPM).
• Establish governance frameworks for process documentation, standardization, and performance monitoring to ensure sustainability and scalability.
• Partner with senior leaders and business units to identify opportunities for automation, workflow optimization, and operational efficiencies.
• Utilize project management skills to oversee and execute complex process improvement projects, ensuring they are delivered on time, within budget, and according to scope.
• Oversee and guide a team of business analysts in conducting process mapping, root cause analysis, process performance assessments and implementing solutions to drive continuous improvement.
• Use data analytics, key performance indicators (KPIs), and process mining technologies to track progress and measure impact.
• Ensure business analysis efforts align with the business transformation strategy, regulatory requirements, and industry best practices.
• Establish and standardize knowledge management practices by ensuring the Knowledge Manager develops and executes a KM strategy, creating a centralized repository, and embedding governance frameworks for process documentation and knowledge sharing.
• Drive continuous knowledge utilization and process optimization by integrating KM into process improvement initiatives and fostering a culture of cross-functional collaboration and learning.
• Advance KM maturity to support innovation and business transformation by measuring KM effectiveness through key metrics, and ensuring knowledge fuels strategic decision-making and continuous improvement.
• Oversee contractual relationship of BPMS vendors, ensuring seamless integration, optimal performance, and alignment with business needs.

Leadership & Team Development

• Lead, mentor, and develop a high-performing team ensuring alignment with organizational goals.
• Foster a culture of innovation, collaboration, and accountability, encouraging professional development and continuous learning.
• Set clear performance goals, conduct regular team assessments, and provide coaching to enhance team effectiveness.

EDUCATION & WORK EXPERIENCE

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Organizational Leadership, or a related field required.
• Lean Six Sigma Black Belt or Master Black Belt certification strongly preferred.
• 10+ years of experience in process improvement, business transformation, or operational excellence roles.
• 5+ years of leadership experience managing cross-functional teams, including business analysts and knowledge management professionals.
• Proven track record of project management in process improvement initiatives, including managing project timelines, budgets, and resources.
• Experience working in highly regulated industries (finance, healthcare, government, or similar sectors) preferred.
• Hands-on experience with BPM tools, process mining and automation technologies.
• Strong expertise in data analysis, change management, and stakeholder engagement.

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

#LI-Remote

We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.