Director, People Operations Enablement & PMO

Our mission at HubSpot is to help millions of organizations grow better. In this role, you’ll ensure People Operations can scale with clarity, consistency, and confidence by owning the enablement and execution backbone behind our service delivery model.

You’ll take a meta view of execution across People Ops, leading complex, cross-functional initiatives and strengthening how knowledge, technology, and operational rigor come together. Your impact will show up in predictable delivery, empowered Service Delivery teams, and a better employee experience—today and as we grow.

You’ll sit at the center of People Operations, partnering closely with Service Delivery, HRIS, IT, Analytics, and People Ops leadership to bring structure, governance, and enablement to how People Ops operates end to end.

• Serve as the PMO for People Operations, providing clear visibility into priorities, dependencies, risks, and progress across initiatives.
• Lead complex, cross-functional work including service migrations, operating model changes, and platform or process enhancements.
• Establish execution discipline through governance models, operating rhythms, and executive-level stakeholder communication.
• Partner closely with People Ops leadership, Service Delivery, HRIS, IT, and Analytics to align strategy with execution.
• Own the knowledge enablement strategy that powers Tier 0 experiences and supports Service Delivery.
• Oversee enablement of People Ops technology, with ServiceNow as a core platform supporting workflows, knowledge, SLAs, reporting, and automation.
• Drive operational excellence through service migration planning, SLA management, quality controls, compliance readiness, and end-to-end process optimization.
  

The successful candidate must know how to:

• Lead complex, cross-functional programs end-to-end, including service migrations and large-scale People Ops initiatives.
• Operate as a PMO in a matrixed environment, establishing governance, prioritization, and executive-level reporting without direct authority.
• Partner with our Service Delivery team to design People Operations service delivery controls including SLAs, intake workflows, and quality.
• Own and optimize ServiceNow for HR/service delivery use cases, including case management, knowledge integration, SLA tracking, and automation (HRSD preferred).
• Build and govern enterprise knowledge management systems that are accurate, branded, and easy to use.
• Use data and analytics to drive operational insight and decision-making.
• Translate business needs into scalable process and technology solutions in partnership with HRIS, IT, and Analytics.
  

• Systems thinker who sees how people, process, and technology work together.
• Calm, credible executive presence with the ability to influence without authority.
• Relentless clarity-builder who drives ownership, timelines, and outcomes.
• Strong operator instinct with a bias toward prevention over reaction.
• High ownership, low ego leader who enables others to succeed.
• Change-savvy with the emotional intelligence to lead teams through ambiguity.

Required Qualifications

• 10+ years of experience in People Operations, HR Transformation, Shared Services, Enablement, or Enterprise PMO roles.
• Proven success leading complex, cross-functional initiatives with senior and executive stakeholders.
• Strong PMO and execution leadership skills, including governance design and dependency management.
• Hands-on experience with ServiceNow in an HR or service delivery context.
• Experience building or scaling knowledge management, operational excellence, and process optimization frameworks.
• Strong written and verbal communication skills.
• Comfort operating at the intersection of people, process, and technology.

• Experience using analytics to drive operational insight.
• Exposure to automation and AI-enabled service delivery.
• Experience operating in a global or scaled People Ops environment.
• Background in compliance enablement or audit readiness.