The Director of Operations will lead North American operations, manage the supply chain from procurement to logistics, and improve customer service processes while ensuring compliance and efficiency.
Role Overview:
We’re seeking a proven operator to lead and scale North American operations for a fast-growing omnichannel health & wellness hardware company. They will work directly with the COO and will own the full supply chain from factory through fulfillment, logistics, and customer experience to ensure excellence across DTC, Amazon, and retail channels.
The ideal candidate thrives in dynamic environments as an individual contributor, knows how to negotiate and execute across complex supply networks, and brings a data-driven, customer-first mindset to every decision.
What You’ll Do:
- Lead all North American operations, aligning regional execution with company growth goals.
- Oversee end-to-end supply chain, including procurement, manufacturing, warehousing, and logistics.
- Build scalable fulfillment and distribution systems that support omnichannel growth (DTC, Amazon, and retail).
- Drive RFPs and contract negotiations with suppliers, 3PLs, and carriers (UPS, FedEx, DHL, LTL).
- Implement operational systems and standardize procedures across channels.
- Partner with Sales and Demand Planning to ensure optimal inventory, service levels, and delivery performance.
- Lead customer service operations, improving CSAT, NPS, and cost efficiency through automation and process design.
- Maintain compliance and quality standards across hardware, packaging, and distribution.
What You’ll Bring:
- Willingness to work hard as an individual contributor in a rapidly growing organization.
- Proven success supporting DTC, Amazon, and retail channel operations.
- Strong background in vendor management, freight negotiation, and fulfillment optimization.
- Hands-on experience managing 3PLs, manufacturing partners, and packaging suppliers.
- A focus on cost efficiency, reliability, and scalability.
Core Strengths:
- Thrive in an Independent, High Agency Role
- Omnichannel Supply Chain Strategy
- Highly Skilled in Analytical Tools (Excel, etc)
- Amazon & Retail Operations (FBA, EDI, Compliance)
- Contract Negotiation & RFP Management
- Customer Experience & Post-Purchase Optimization
- Continuous Improvement (Lean / Six Sigma)
Qualifications:
- 5–10 years of progressive experience in operations, logistics, or supply chain management, with leadership experience in omnichannel consumer hardware or durable goods.
- Proven success scaling operations that support DTC, Amazon, and retail distribution channels.
- Strong track record managing 3PLs, contract manufacturers, and packaging or logistics vendors.
- Experience negotiating and executing contracts for freight, fulfillment, and warehousing services.
- Demonstrated ability to improve operational efficiency and customer experience simultaneously.
Location:
- Austin, TX or Denver, CO preferred
- Hybrid Environment
Compensation:
- Market Competitive Base Salary - Starting at $120,000 (Dependent on Geography & Experience Level)
- Equity
- Insurance Benefits
- Bonus Eligible (Dependent on Performance)
Benefits:
- Dental insurance
- Health insurance
- Relocation assistance
Top Skills
Excel
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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