Director of Operations

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Duties and Responsibilities

• Develops and implements business approaches and strategies.
• Ensures business rules and practices are followed for all major processes in order to ensure standardization, consistency and compliance.
• Accountable for recruitment, management and retention of staff.
• Proactively develops strong relationships with the client / stakeholders to ensure client expectations are met / exceeded.
• Participates in quarterly and yearly business reviews and provide weekly/monthly briefings as required.
• Provides consultation to colleagues in order to solve account business issues.
• Responsible for managing supplier relationships
• Manages delivery of services, programs, and staff.
• Develops and oversees staff training and capacity building efforts
• Tracks the progress and performance of programs, offices, services, and staff as assigned.
• Reviews the performance of staff and provide coaching, including soft skills and technical training, for the purpose of assisting employees in improving their performance.
• Ensures compliance with Local, State, and Federal regulations and contracted performance measures in day to day operations.
• Ensures all program performance metrics are met in achieving stated outcomes.
• Manages and tracks project budget and invoicing.
• Identifies trends in compliance issues and business practices.
• Ensures maintenance of standard operating procedures.

Required Skills

• Excellent leadership, management, and written and verbal communication skills.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Ability to engage and develop relationships with multiple agencies and organizations.
• Ability to work across all levels of management and staff.
• Ability to prioritize work and meet deadlines.
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.
• Proficient with Microsoft Office.

Qualifications

• Bachelor's Degree in a related business discipline or the equivalent required.
• 5+ years relevant work experience, Proven track record of successfully managing teams of direct report employees., employment services, workforce development, human services, or public policy, direct supervisory or management experience.

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

• Remote Work Statement:

  This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

  • be available during your set working hours.
  • have a safe, private, and distraction-free environment in which to complete your work, and
  • be able to give your full attention to the completion of your PCG job duties.

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  Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

  We are accepting applications on an ongoing basis until filled.

• Additional Job Description

  Additional Job Description

  As required by applicable law, PCG provides the following reasonable range of compensation for this role: $125,000-$145,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.