Director, Operations Analytics & Workforce Optimization

Reporting to the Senior Director of Operations Intelligence, the Director of Operations Analytics & Workforce Optimization will lead a team that defines how Spring Health’s Operations organization uses data to drive performance, efficiency, and scalability. This leader will combine analytical depth with strategic acumen, serving as a trusted thought partner and advisor to the leaders of the Operations functional departments on their most critical business priorities. The ideal candidate is a strategic systems thinker who is equally comfortable designing frameworks and engaging at the executive level — shaping how Spring Health runs its global Operations through analytics, planning, and workforce optimization. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions.
• Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions.
• Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand.
• Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions.
• Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency.
• Develop and mentor a high-performing team: Build and lead a group of analysts and planners who bring rigor, curiosity, and influence to every engagement.

What success looks like:

• Internal partner satisfaction: Operations leaders view you and your team as an embedded strategic partner — not a reporting function.
• Impact of analytics-driven initiatives on operational KPIs: Clear, consistent, and actionable frameworks guide data-driven decision-making across all Ops departments.
• Reduction in manual or duplicative reporting across Operations: Stakeholders consistently leverage analytics - powered by AI wherever possible - to improve performance, resource allocation, and scalability.
• Workforce management forecast accuracy: Forecasting and capacity planning are accurate, trusted, and proactively used in leadership discussions.
• Employee Thriving score: A high-performing analytics and WFM team that operates with strategic focus and business fluency.

What you’ll bring:

• 10+ years of experience in operations strategy, analytics, or a related role (e.g., management consulting), preferably within healthcare; 5+ years in a leadership role.
• Expertise in workforce management or capacity planning is a plus.
• Demonstrated ability to partner with senior executives to solve complex business challenges using data and structured analysis.
• Strong command of data and visualization tools (e.g., Looker, SQL, Hex).
• Exceptional communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.
• Strong leadership presence and ability to develop, motivate, and empower analytical talent.

The target base salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.